Eglin Federal Credit Union Industrial Dr, Crestview, Florida

Eglin Federal Credit Union Reviews

4.3 stars based on 12 reviews

Featured Comments:

• H

  Hello Y'all

  5.0

  We've been a member of EFCU for 33 years. We've always been treated well everytime we go in the CU. Thank goodness for having 2 locations in Crestview.

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  Response from the owner

  Thank you! First class service, professionalism, and transparency - that's what it's all about. We're glad to hear you've been with us for such a long time. All the best!

• R

  Regena Freeman

  5.0

  Love EFCU! Going to see about opening an acct. Had a joint acct with someone who went and shut off my card , which with me being co-owner I didn't think they could do especially with me having money in there. Anyway, I probably should have wrote this review after I talked to the bank

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  Response from the owner

  Thank you for the great review, Regena! We really appreciate the feedback. Let us know if you need anything.

• M

  Marie Anne

  1.0

  The service at this location is ABHORRENT! First of all, they will only be nice to you when you are opening an account or need a loan. Don’t go to Jane because she will treat you like a second class citizen (assuming that you won’t qualify for anything) and then she’ll scam you by adding additional fees that you DO NOT NEED! I seriously paid a $5 bill pay fee that I did not need for 3 years until another banker offered to remove the fee as it would affect my bill pay. So this morning I went in to close my accounts (HAPPILY!) and the treatment I received from the LAZY EMPLOYEES was exactly why I opened an account down the street. I walked in without any greeting and zero acknowledgement by the banker at member services. Another banker casually walked by (without even pulling up my account) and sent me to the teller, only for the teller to send me to another baker and then finally back to (YEP YOU GUESSED IT, A 4th PERSON!) to close my account. So the older blonde closed my account (with poor customer service) and literally handed me $3000 WITHOUT putting it in an envelope. Either Eglin is too broke to pay for envelopes or the teller was just that lazy. It took me over 30 minutes and 4 employees to finally close my account. If you’re new to Crestview and you’re used to receiving good customer service, DO NOT go into Eglin. The ONLY time they were semi nice to me was when they realized I had good credit and needed to refinance my car loan, until then I was treated like a second class citizen EVERY TIME. Go elsewhere.

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  Response from the owner

  This is never the experience you should expect with us, Marie. First class professionalism and service is integral to everything we do. Please reach out to us at [email protected] or (850) 862-0111 at your earliest convenience. We hope that we can earn back your trust.

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