Elevations Credit Union Diagonal Hwy, Boulder, Colorado

Elevations Credit Union Reviews

2.7 stars based on 64 reviews

Featured Comments:

• T

  Tyrone Gibson

  5.0

  The diagonal hwy location in boulder, co has provided the Best banking experience ive ever had. exceptional and helpful customer service. Handling any financial process is stress free. Thank you elevations

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  Response from the owner

  Hi Tyrone - Thank you for your review and we appreciate your membership! We're grateful to hear from you about the helpful customer service provided by our Diagonal branch staff.

• B

  Becca F

  1.0

  About a month ago on 05/17, I visited your branch on Iris Street, Boulder, CO. I was inquiring about exchanging EU for US $. Before the words had even left my mouth a millennial-aged employee who was training another, told me that your bank was too small to offer that service. End of conversation. I then visited two other banks, and while neither of those could help me, either - as you need to have an account with them - each greeted me warmly and one went so far as to Google other options for me. Fast forward to June 11th where I transferred money from my PayPal balance to my Elevations Checking account. I got my usual confirmation from PP saying the funds had been deposited and should be available immediately. Hours and hours and hours later, with no sign off that deposit in sight and having reached out to PP twice, I reached out to your bank. Only to discover that not only was the error on your end, but you had not even bothered to notify your customers, whom you refer to as "family," of the issues you were experiencing with your credit card company. And how no one could access fund on their Elevations Credit Card because of it. Not even a banner on your website notifying your customers. This is appalling customer service, or lack thereof. What if I had been buying groceries? What if I had tried to pay for a rental? Not only would I be out thousands of dollars, in the latter example, but I would not even know why. Why would you leave your customers hanging? Financial stress is horrible. I chatted with Lisa in your customer support, and there was no guarantee of when I would have access to my funds. I emailed Elevations regarding my experience on 06/11, and Janelle Pullen read it but never responded. Today the same thing happened regarding another PayPal transfer. All day I've been waiting for my funds to become available or, at the very least, to receive an explanation from the bank as to what was going on on their end. As I've received neither from this super laissez-faire bank, I'm packing up my toys and moving to Chase.

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  Response from the owner

  Hello Becca - We apologize for the negative experiences you have encountered with currency exchanges and electronic funds transfers. We would like to try and resolve any issues you may be encountering and if you would be willing to speak with us further, we can have a representative reach out to you directly. Thank you.

• Z

  Zachariah Collins

  1.0

  Elevations CU is an extremely annoying company that sends out junk mail designed to seem very important and urgent. I would avoid a shady company like this.

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