Embark Credit Union River Dr, Great Falls, Montana

Embark Credit Union Reviews

4.7 stars based on 56 reviews

Featured Comments:

• R

  Roger Hill

  5.0

  I think there service is great and they have gone above and beyond to help my family and me.

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  Response from the owner

  Roger, hi! Thank you for your kind words. We strive to simplify our member's financial lives. Continue to reach out to us for your assorted financial needs.

• Z

  Z!M BBX

  1.0

  Absolutely most difficult credit union I have ever dealt with. Their “system” is designed to push all outgoing transactions before processing anything in. Basically, if you get paid the same day that auto pay bills come through, they will charge everything to your account before processing your deposit. This ensures that, if your account can be overdrawn, they get the maximum amount of overdraft fees. I was once charged 8 different overdraft fees the same day I was paid due to this “system.”

• f

  felicia fancybottom

  1.0

  one of the agents who do calls for collections, her name is ashley, is rude and unprofessional. she doesn’t know people’s situations and when we told her we were trying to pay it, she said “you’re not” under her breath. awful. unprofessional. it’s people like her who don’t deserve jobs.

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  Response from the owner

  We are sorry you were displeased with an interaction with one of our staff. We appreciate the opportunity to discuss these situations with our members. Please consider contacting our Lending Operations Manager, Jan McKeown or our CEO, Deb Evans. It is not possible for us to adequately respond to anonymous complaints. We pride ourselves on valuing and reacting to member feedback. Our phone number is 406-727-7300. Thank you.

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