Enterprise Bank Drum Hill Rd, Chelmsford, Massachusetts

Enterprise Bank Reviews

3.6 stars based on 3 reviews

Featured Comments:

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  Lynn Williams

  5.0

  This branch treats you like family. They all make a point to remember your name and always willing to help. Deena is honestly an amazing teller. She is always smiling and cheerful. I 💯 % give them 5 stars, I would give more if I could.

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  Response from the owner

  Lynn, thank you so much for this 5-star review! We appreciate your kind words and will pass them along to Deena and our Drum Hill branch.

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  Lakhana Phin

  1.0

  It's unfortunate that it's not possible to give zero stars because that's what this location absolutely deserves. I was considering Enterprise as a banking institution but I will be taking my business elsewhere. My financial institution doesn't have a brick and mortar location in the area and Enterprise's threshold for processing OTC transactions is higher than most other banks in the area. With that, I went to this location out of convenience due to proximity and their banking policy related to customers that are with other financial institutions. No customer should ever be subjected to judgment by any agent processing a transaction. The agent asked me highly inappropriate questions that I felt were extremely judgmental and not in any way related to the transaction whatsoever - the series of questions were asked AFTER the transaction was already completed. I can't believe I was told that these questions are "common practice" by Enterprise or let alone by any respected financial institution - questions I've never been asked by any other financial institution EVER. This is just smoke and mirrors for the employees to profile certain customers. How shameful. Response to the owner: As I stated in my original review above, the series of questions that were asked of me were completely off base - they had nothing to do with validating that it was a legitimate transaction/ detecting fraud/safeguarding customers' interests. Please do not justify your agents unprofessional behavior.

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  Response from the owner

  Hello Lakhana, thank you for taking a moment to share your experience with our team. We are so sorry that you had a negative experience and we have relayed your feedback to our branch team. Our goal is to provide a positive and safe experience for our customers. Our team members are advised to ask certain questions in order to protect our customers financial wellbeing and perform due diligence, and we would welcome the opportunity to discuss this matter directly with you. If there is anything more that we can do to assist you, please let us know.

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  Dave

  2.0

  The landscaping there is horrible. They're constantly blowing piles of dirt and debri into the road towards (at) traffic! They should find other means to clean the area.