Evergreen Credit Union Riverside St, Portland, Maine

Evergreen Credit Union Reviews

3.9 stars based on 15 reviews

Featured Comments:

• J

  Jenny Cleaves

  5.0

  I've had an account with them since I was a teenager and have had a great experience over the years! Even though I now live out of state, I still use them as my primary bank.

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  Response from the owner

  Good Morning Jenny, Thank you for the time to write a review. We appreciate your kind feedback. Have a great day! Paul L Evergreen Credit Union Member Services

• C

  Carrie Ledger

  1.0

  If you plan to ever travel internationally you can absolutely count on your debit card not working. Every time I travel I call in advance and inform them of my international travel, use the card controls on the app and still get declined whenever I try to use it. If you are traveling on a weekend you will not be able to reach anyone and the fraud detection department cannot help you And will tell you that you need to call your bank which has no employees and no 24 hour customer service on the weekends. After spending some time on the phone with a man named Shaun explaining my situation he put me on hold for 15 minutes ($30 Worth of international charges) When I begin to explain my frustration he said “yup yup all right “and then put me back on hold again I will be switching my accounts to a different bank even though I’ve been with Evergreen since 2005. This is just ridiculous and I can’t deal with it anymore. It’s just not safe to travel without access to funds in my bank.

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  Response from the owner

  Good Morning Carrie, Thank you for your review. We are available at this time if you'd like some additional help with your card or your account. From the calls we've had together, it appears that your card is currently working. Are you having additional trouble? We'd be happy to help. We hope you enjoy your travels. Regards, Paul L. Member Services Evergreen Credit Union

• Z

  Zaid Hassan

  1.0

  A- 3/4/2021 Their app fails on check deposits most of the times, and I have to write "for mobile deposit only" alongside my signature when trying that too. so now, I don't bother to try it anymore B- 3/4/2021 I got a business loan with them and they made me open an account with them and obligated me to do the business transaction with them for the next three years. C- 3/4/2021 I can't wait to get out of this bank after the three years to have my business somewhere else. D- 3/4/2021 I had to call the customer service to get my account number because they don't provide it in the online banking neither on the statements. You gotta be kidding me D-update 4/1/2022 thanks for letting me know the acount number is available in the app now *E- 3/31/2022. and to be fair, the staff at the branch in Portland city is great and friendly.

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  Response from the owner

  Good Morning Zaid, Thank you for your review. We appreciate all reviews as we want to improve our services in all areas. There are times when the check image cannot be captured clearly for a number of reasons (shadows on the check, poor lightly, folds in the check, etc). Most new checks today have a checkbox on the endorsement side you can select "For Mobile Deposit Only". This is to ensure a check is not mistakenly deposited a second time. This is simply an additional safety measure when using the convenience of mobile deposit. Your account numbers are all available in the app when viewing your history. Select DETAILS and the information you need is presented. As for your business comments I am following up with our commercial team for further clarification and will be in touch. Again, please call us at 221-5000 with questions of any kind. Have a great weekend. Paul L Evergreen Credit Union Member Services - Digital Service Team

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