Exchange Bank & Trust - Atchison Commercial St, Atchison, Kansas

Exchange Bank & Trust - Atchison Reviews

3.5 stars based on 8 reviews

Featured Comments:

• W

  White Rose Motors

  5.0

  I was nervous buying a bank repo vehicle from Richard, considering the bad reviews, but my experience was decent and he was cordial and helpful. My guess is that he isn't as easy to get along with if you don't pay your loan. But if you honor your agreement, he is perfectly fine to work with.

• C

  Cheryl Loy

  1.0

  I, CALLED EXCHANGE BANK, and asked for the MILITARY DEPARTMENT, and I, asked to speak to a MANAGER, about a PERSONAL MONEY ORDER, that EXCHANGE BANK had SENT to me, but the PERSONAL MONEY ORDER, had NOT, been filled out PROPERLY, by the person that I, was SUPPOSED to be RECEIVING, the PERSONAL MONEY ORDER, from. The so CALLED MANAGER, CHRISTINE came on the TELEPHONE with me and CHRISTINE, was EXTREMELY RUDE, to me! The so, CALLED MANAGER, CHRISTINE, I, THINK that SHE should get the ETIQUETTE BOOK, of MISS MANNER'S, and start to READ the, CHAPETER'S, on how to TALK and to DEAL with PEOPLE, "POLITELY," on the TELEPHONE. I, was SO, DISCUSSED, that I, RIPPED-UP, the PERSONAL MONEY ORDER, and VOWED that I, would NEVER, EVER, DEAL, or have ANY ACCOUNT'S, at the EXCHANGE BANK, because "APPARENTLY," they DO, NOT know how to DEAL with their CUSTOMER'S, and treat their CUSTOMER'S half way DECENTLY! So, I'm DISMISSING the EXCHANGE BANK, and DELETEING, them from my CONTACT'S, and also in MAP'S, because of their TOTAL LACK, of KINDNESS, and CONSIDERATION, of their CUSTOMER'S, PATRONAGE! TRULY YOUR'S Cheryl M. Loy

• N

  Nick Schnieder

  2.0

  Nightmare to deal with. Everyone I talk to on the phone is very nice, but their hours are abysmal and their tech is a century behind. I’ve had my account locked, hacked, or needed to replace a debit card and not been able to get ahold of anyone for days since they’re barely open Saturday and not open Sunday, and when you do have a new card ordered it take a week or more to get in the mail. How a bank can get by with such short hours I don’t know, if they insist on barely having weekend hours then their online and automated phone systems need brought up to date. I often hit the transfer limit between accounts, since I often over-manage my money a bit, and have to call to get a transfer, so quite often I’m left with very little in my account and no way to get a transfer done. Tried today and their phone system said my SSN and/or pin was incorrect (which I have no idea how, when I call and get a human I give them my account number and SSN and everything’s hunky dory), and after three tries it locked me out of my account. So again, like many times before I’m stuck till Monday without any access to MY money. I’ve just had a long record of hassles with this bank.

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