Farmers & Merchants Bank Del Obispo St, San Juan Capistrano, California

Farmers & Merchants Bank Reviews

4.4 stars based on 8 reviews

Featured Comments:

• J

  Joh Chua

  5.0

  I was dreading having to update my banking information since my financial information had been compromised, and Aldo listened to my concerns and helped me choose the right accounts for my purposes since my old accounts weren't being offered anymore. As a consumer this branch has always been positive and trustworthy and Aldo encompasses all of the right things with the institution, and it's his integrity and customer service that makes me want to actively stay with this specific bank instead of going to another institution. Aldo sat with me, listened to my concerns, recommended the right products for me, answered all of my questions, and followed up with me to make sure everything was in order like checks and debit cards. I cannot recommend his service enough. In an age where most banks treat you like numbers and dollar signs and outsource their service to centralized call centers, having someone face to face to assist me with my financial concerns was an absolutely fantastic experience.

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  Response from the owner

  Thank you, Joh! The satisfaction of our clients is F&M's top priority. We are honored by your kind words. :)

• K

  Kerry Ferguson

  5.0

  Farmers & Merchants Bank is the absolute best bank in San Juan Capistrano, CA. They never fail to go above and beyond to handle any need professionally and with care. Marco's Reyes is an outstanding leader as well. Even though we have moved to another state, we continue to benk with F& M because of this.

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  Response from the owner

  Thank you, Kerry! The satisfaction of our clients is F&M's top priority. We are honored by your kind words. :)

• J

  Jack Mathis

  3.0

  Some really nice ladies working here, but general customer service is pretty weak, especially if you call in. Half the time or more, nobody answers the phone. Don't bother leaving a voice-mail. I've never received a return call. Bizarre! No way that I would bank here, but the business that I do books for does, so I'm stuck.

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  Response from the owner

  Thank you for your review, Jack. At F&M, the satisfaction of anyone who steps foot through our door is our top priority. F&M Bank would like to know more about your experience so we can try to help. Please call our San Juan Capistrano Office Branch manager, Marcos Reyes, at (949) 488-8550 at your convenience. We look forward to speaking with you.

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