Fibre Federal Credit Union Commerce Ave, Longview, Washington

Fibre Federal Credit Union Reviews

3.9 stars based on 49 reviews

Featured Comments:

• W

  Whitney Patterson

  5.0

  Update for previous review- after 1.5 hours of transfers and holds to request pay off information for my auto loan so I could refinance elsewhere, I was extremely frustrated. However, I received a call and text promptly with an apology upon my poor review. There was an issue with the phone system and I apparently fell into some perpetual time-loop. The rep gave me her direct phone line and offered an extremely competitive interest rate and changed the terms of my auto loan to give them a second chance. I understand that mistakes happen, but I am very pleased that this bank owned the mistake and offered something better and hassle-free that will save me a boatload of money while I remain a loyal customer.

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  Response from the owner

  Hi Whitney, we're so sorry for the long hold time! We are not experiencing long hold times, so this must be an errror in the system. Please press 1 and your call we be returned. Thank you for letting us know- your feedback will be shared with management.

• k

  kari bugs mom

  1.0

  I went in to cash checks to go buy a car. They were rude asked what the checks were for and what I was doing with them. All none of there business! I've been banking with them for over 25 years and never been asked what I was swing with my own money! They refused to cash my checks even after I told them who they were from and why and what I needed to use them for. So now I don't have my cash and the car I was getting sold. I used the main branch because that's all that's open on Saturday. I waited in line over an hour and at the tube over 35 mins just to get nothing but pure rudeness. One would think with as long as I've been a member I'd be treated much better then that. Time to look for a new bank it seems.

• R

  R R

  2.0

  Hit or miss and just simply agree with some of other reviewers that things seemed better before. I most likely am gonna switch banks since I moved out of the area or at least use another as my main. I signed up for a new card and the lady sent me home with the wrong number to call for setting new card up. I had to drive back, they were nice and corrected it though. The main complaint I have is the ATM's and online banking. I still haven't got signed up for online and it seems like such a hassle. The other big thing for me is so many times now with the ATM it will spit my card back out for every single transaction. So then you have to put your pin and all that again! Fix this!

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  Response from the owner

  We appreciate your feedback, RR. We'd be happy to help you set up your Online Banking when you're ready. Just give us a call at 800-205-7872.

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