Fifth Third Bank & ATM E Venice Ave, Venice, Florida

Fifth Third Bank & ATM Reviews

2.6 stars based on 6 reviews

Featured Comments:

• m

  michael klapatch

  5.0

  So I was logged out of my account and called up to my local branch for assistance. Talked to a gentleman named Matt who was professional and punctual with helping me reset my password. Told me he was going to follow up to make sure I was able to access my account and sure enough 3 minutes later there he was! Thanks Matt for your service, I would of gave ya 2 more stars if google wasnt on a 5 star max!:)

• B

  Brandon Levar

  1.0

  I walked in to Fifth-Third Bank to notify the bank that I was leaving the country for an international vacation. Right away, the staff was rude, unfriendly and unprofessional. The response from the teller was a little intense as she said in a condescending manner“ no, no, no, corporate tells us that you do not need to notify the bank, is there anything else?”. I have traveled internationally many times and this is never the case, for if my card automatically were to register a transaction in South America, I would hope 5/3 would catch that as “usual activity” as I live in Florida, and without prior consent, should block that transaction. Anyway, I then asked the teller “while I am here, I would like to activate a 5/3rd credit card, since my old one expired”. I had the card with me, and the bank did not have to order a new one or anything. The teller then rudely responded ”we can’t do that, you have to go online an use the app. Of corse I can use the app, but her statement is not true, bank staff can activate credit cards at the bank location site. I then told the teller that I drove to the bank for a reason and I would like you to activate the card please. The teller then called the number, told me she didn’t have time to hold it to her ear, handed me the phone across the upfront teller desk to wait on hold, and than proceeded to talk to the other teller while I stood there completely confused. The above teller then proceeded to comment to the other teller mentioning how annoying it was that I requested an activation. This was said in front of other customers as well. After someone from corporate approved my card on the phone some 3 minutes later, I set the phone on the counter and told the teller. She just continued to ignore me and the phone remained there, beeping ( I could not hang it up for it was over the counter” as I walked out I could here the same teller mentioning “ how perfect, now I don’t have to answer the phone”. 5/3, what kind of customer service is this? Clearly corporate is not concerned about events like this at the following location, due to the location having a 2.4 star review on here at the time of me typing this. Due to the above, I will be leaving 5/3 bank as a customer, and I have been one for over 10 years.

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  Response from the owner

  Hi Brandon- I'm very sorry to hear your experience with our bank was unsatisfactory. We'd hate to lose you as a customer, and are committed to taking the necessary steps to make sure your experience improves in the future. Would you mind giving us a call at 877-833-9973 to discuss? Thanks.

• G

  Geri Erickson

  1.0

  I visited the fifth third bank on Venice Avenue and spoke to Patience. She said she couldn’t help me set up a VA fiduciary account for my mom. So I went to the Fifth Third Bank on Jacaranda and spoke to Ashley. She fixed me right up with an account so that I could handle my moms VA pension. I will never use the Venice branch ever again. Only the branch and Jacaranda

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  Response from the owner

  Hi Geri- We're very sorry to hear this. Please know we are committed to being a Fifth Third better®. If there is anything we can do to assist you, please let us know.

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