Fifth Third Bank & ATM Willowcreek Rd, Portage, Indiana

Fifth Third Bank & ATM Reviews

2.7 stars based on 16 reviews

Featured Comments:

• B

  Barbara Frank

  5.0

  Courteous. I am physically handicapped and many times have been accommodated without being made to feel awkward. Thank you for all your help.

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  Response from the owner

  Hi Barbara, thank you for taking the time to share your positive experience with us. We appreciate you! Have a great day!

• R

  Roseann Siefert

  1.0

  I am a senior and do not drive, so I count on being able to call the bank if i have a problem, but no one ever answers the phone. I have never had this happen anywhere else. Please answer your phone and do not tell me to bank online.

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  Response from the owner

  Hi Roseann- I'm sorry to hear that. Please call our social media team at (877) 833-9973 so we can help. We value your business.

• R

  Ryan B

  1.0

  I just left here a few minutes ago (2/26/22) 10am ish and I haven't wrote a review in awhile but this I felt needs to be addressed. I am from out of town and just needed to find a bank to exchange $120 in 20s to 120 in 10s. And I was rudely told no and turned away when she asked, "do I have an account?" and I said "no politely". [Which I do not have a checking account, but I do have a car loan thru 5/3 Bank.] Also I didn't explain to her the reason I needed the change and truthfully was turned away so swiftly I couldn't have, and I shouldn't have to explain why I am coming to a bank to get change. But the reason I needed the twelve tens was for a dozen envelopes with care packages I'm handing out today for people struggling this winter and without money and a place to live. I really hope this 5/3 isn't a reflection of the company as a whole. Which I don't believe it is, because I'm pretty sure I've went to other 5/3 banks and had no problem doing something similar.

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  Response from the owner

  Ryan- Thank you for bringing your concerns to our attention. It sounds like you've certainly had a very frustrating experience. We'd be happy to look into this to see how we can help. Please give our social team a call at 877-833-9973 to discuss. Your business is important to us!

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