Fifth Third Bank & ATM W Saginaw St, East Lansing, Michigan

Fifth Third Bank & ATM Reviews

2.4 stars based on 13 reviews

Featured Comments:

• R

  Robert Bylski

  5.0

  Since December, I have been the victim of identity theft which includes my social security number and my credit cards at multiple banks. With the help of my banker Mackenzie, she has helped me consolidate my debt, added identity/fraud protection to my accounts and made me feel so much more secure. The anxiety has been overwhelming, not knowing if this is going to continue in the future however, it is good to know someone is willing to help in anyway they can. Mackenzie has always returned my calls within 24 hours, always has helpful tips and suggestions, and also checks in from time to time. Honestly, if she hadn't recommended the 360 Access card most recently, while I was waiting for my new card to arrive in the mail, I would have ran out of gas on my way back to town one night. Because of the security and alerts 5/3 offers, I will continue to bank with them even if it happens again. Thank you 5/3 and Mackenzie for all your help.

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  Response from the owner

  Thank you very much! We appreciate the positive feedback and your business. Have a wonderful day.

• G

  Great Lakes Narwhal Michelle Erskine

  3.0

  Easy to get in and out

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  Response from the owner

  👍 👍 👍

• A

  Askr Mer'

  1.0

  This bank and the all of there other branches are pathetic. All of the employees & departments do whatever they please & they don’t communicate with one another. The dispute department lets you dispute whatever you feel you need to. But the Cooporate office has a problem with the amounts in disputes, apparently. But no one from either department has a solid foundation on policy and regulations to inform customers with. They make it your fault accusing you of “being a risk to the bank” if I couldn’t dispute a certain charge why did they let me do it in the first place!? Bringing me to say all of 5/3 institutions are disorganized, they don’t communicate properly and at this point they seem to be broke! And the banker at this location acts as though she’s a sales person pressuring you to get other accounts and loans etc.

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  Response from the owner

  Hi there, we're sorry that you had a negative experience. Can we help? Feel free to call 877-833-9973. Your business is important to us.

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