Fifth Third Bank & ATM Stanley Rd, Plainfield, Indiana

Fifth Third Bank & ATM Reviews

3.6 stars based on 7 reviews

Featured Comments:

• J

  Jehuti'Amen Hill

  5.0

  Excellent customer service. Overall great experience so much love to all that works there. They treated me with the upmost respect kindness and fairness. I love fifth third bank and would highly recommend Fifth third to anyone who wants good service and great quality banking!

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  Response from the owner

  Thank you! You sure know how to make us blush! 😄

• A

  Ash G

  1.0

  So I tried to call this branch and an automated voice came up and told me to call back later. So I called the branch in Brazil IN and the same automated voice popped up and transferred me to customer service. The customer service is so vague and not very knowledgeable. The lady didn't mention their prepaid cards for me to make international purchases, I had to bring it up. She stated she forgot about that. I got transferred to the business account department cause I want to open a checking and business account. The guy I spoke to was awful to speak with. I said I wanted to know details about how there business accounts operate and he said nothing. So I asked if there's a minimum to start the account and he said no then was silent again. Instead of him giving me details about their business accounts, I got 1 word answers to my questions. I shouldn't have to ask a dozen questions, he should've been able to run down the list of how the business accounts operate and what I should expect. After calling 4 times and reading the same bad reviews by different people over them having the same issues online, I realized no way am I banking with this bank.

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  Response from the owner

  We're sorry to hear this. If there is anything we can do to help, please don't hesitate to call us at 877-833-9973.

• A

  Allen James

  1.0

  While the customer service is great no one seems to know what they’re talking about! I’ve had the worst experience since coming back to Fifth Third Bank. Every time I call to get information they tell me something different. So I decided to just call the main customer service number, 4 times to be exact, and they all tell me different information as well! It’s been nothing but a nightmare. I will be closing this account soon, and returning my business back to PNC.

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  Response from the owner

  Hey Allen, That does sound frustrating, and we apologize for the inconvenience. Know that is not the service we strive for here at Ffith Third. Please consider calling our social media team directly to discuss: 877-833-9973.

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