Fifth Third Bank & ATM Grand River Ave, Wixom, Michigan

Fifth Third Bank & ATM Reviews

2.2 stars based on 11 reviews

Featured Comments:

• K

  KIRK William

  5.0

  Great service, awesome cashier's and the best VP Janelle......look no where else. Your home is at 5th.3rd Wixom. Enjoy.. Kirk Tyler

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  Response from the owner

  Hi Kirk, we appreciate this great feedback. Thank you for your business!

• B

  Benjamin popp

  1.0

  Unprofessional staff. Drove my mother in law here today to withdrawl some money. They refused to let her make the withdrawal when she had her ID and debit card with her. Showed the teller her account on the app on her phone. The teller told her that 4000 dollars was a large sum of money and that they didn't know her and she didn't open the account there. I've never had a teller ask me for anything more than an ID and debit card and I make withdrawals of 2-6k every couple of weeks and have cashier checks made all the time. Teller told us we need to drive an hour back to Ohio in the original branch we opened the account with to straighten it out. Worst customer service experience I've ever had at a bank. If they really thought that it wasn't her card and she was trying to make a false withdrawal then they should have canceled that debit card right away. It just comes down to either bad policies by the bank or a really bad teller. I'm betting it's a combination of both. We will be withdrawing and closing the account. Thanks for your help today fifth third you made a simple transaction cost you a customer and waste a ton of two peoples time. Personally I'd be embarrassed to work at this two star establishment good luck tho.

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  Response from the owner

  I am sorry to hear that your experience did not match your expectations. We would like to help, Benjamin! Please give our social team a call at 877-833-9973.

• O

  Odria Lin

  1.0

  very unprofessional response from staff at this location when i called for questions regarding auto loans. My auto loan was setup with fifth third bank by the dealership but i have a checking account with Chase, the staff told me to call Chase when i was being directed by dealership to reach out to fifth third bank for account setup. The staff should have transferred me to their auto loan department or at least elevate it to the manager and see if any further info can be provided. Fortunately I was able to call fifth third bank 1-800 number and was directed to their auto loan department and they were helpful by having my banking account setup and was able to deduct car payment from my Chase checking account.

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  Response from the owner

  Hi Odria. I’m sorry to hear about your experience. If you would like to discuss this further, please call us at (877) 833-9973.

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