Fifth Third Bank & ATM S Orange Ave, Orlando, Florida

Fifth Third Bank & ATM Reviews

2.7 stars based on 9 reviews

Featured Comments:

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  Stephan Giovanni Tellado

  5.0

  Best 5/3 branch. Have had my account for over 3yrs and this branch NEVER disappoints. Down to the customer service. Love my branch.

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  Response from the owner

  Hi Stephan, thank you for sharing your positive experience with us. We appreciate the kind words. Have a Fifth Third better® day!

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  Sabrina Cline

  1.0

  Absolutely the worst bank I have ever tried to open an account with. A year ago I opened a credit card with them. I showed interest in opening a checking acct at the time but chose not to. Some time passed and I got a letter in the mail with my new checking account card. Confused, I called the office and the gentlemen said he swore I said I wanted to open the acct. I never mentioned this during any of my visits because I didn't want to get the individual who did it to get in trouble because he still works there. Needless to say I never put money in the acct and the acct closed. A few months ago I went to try to utilize their free checking acct with a bonus offer of $250. They said I couldn't receive the offer because I had opened an acct almost a year ago and to come back after the year is up to take advantage of the offer. About a month ago I received a call from a bank employee saying to come in and open the acct because I'm eligible for the offer now. So in the beginning on June I came in and sat down to open the acct. After about 45 mins I was told that the offer wasn't available yet and I would have to come back AGAIN on June 26th. Well its June 26th and after sitting there for 30 mins, because they had two people working. I found out that I wasn't eligible for the offer until tomorrow and that I should just come back for a FOURTH time because they can't get their information correct. I highly suggest either banking with another bank or a different fifth third location. This location is garbage.

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  Response from the owner

  Sabrina, Thank you for leaving us a review. We're sorry to hear you haven't been happy with your experience with us so far. We're committed to improving your experience and would love to see how we can help. Would you mind giving us a call at 877-833-9973?

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  Jake Strotman

  1.0

  I called in for an extensive but simple task/request that has been done by other branches of fifth third bank periodically. I had to call this branch due to travel and the lady in charge (Heather) had called back and instead of offering solution oriented advice, gave me the run around. Then when I pushed for it to be done, she had suggested that it would cost (a lot of money for said services) but could never reference a price or come up with a quote. The part that turns me off the most, I had gotten frustrated and stated I have "a lot of accounts" with fifth third and have been a loyal customer for many years. She replied "I don't see where those many accounts are, I only see 2." Which I found very unattractive. I truly hope you value each customer the same, regardless of accounts. However no solution was reached and I am still stuck wondering what to do next. Needless to say there are lots of other banks out there, I will definitely be exploring other options.

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  Response from the owner

  Jake, I'm very sorry to hear you're unhappy with your experience. If you would like to discuss, please call us at (877) 833-9973.

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