Firemen's Federal Credit Union Gause Blvd, Slidell, Louisiana

Firemen's Federal Credit Union Reviews

2.7 stars based on 14 reviews

Featured Comments:

• b

  brandon couvillion

  5.0

  Great experience was helped by Meka she was very professional helped open our account and got us our cards.

• M

  Michael Geissler

  1.0

  I called on the 13th to pay my credit card balance, I was told it processed and hung up. Apparentky my card card wasn't processed right.. they said they called me back which I don't have any calls from them.. they had notes that they called my wife on 28th and was told it wasn't paid.. I told the rude lady on the phone that we called 3 days in a row and our calls were not returned. (They hold your place in line and call you back.. not) I was told there was $10 processing fee for paying over the phine and late fees. I told her I wanted to talk to a manager.. she asked me rudely if I was going to pay the balance 1st. I told her I wanted to talk to a manager about it.. she said you know what.. "your bill is 30 days late, I'm sending you to collections." I was sent collections apparently out of spite, despite having thought I paid my bill on the 13th. I guess they only make one attempt to call as well. This place has been incredibly unprofessional, rude, outdated, and not easy to work with. Seem like the right place to bank being a fireman.. boy was I wrong. I will never support this company and will definately drop my accounts as soon as my card is paid off. I cannot believe how disrespectful and rude that lady was on the phone today.

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  Response from the owner

  Hi, Michael We apologize for the poor experience you had. To investigate this further and find a solution, a representative will be reaching out to you soon to get more details. We hope we can make this right and you stay a member. Have a great day.

• C

  Carlos John

  1.0

  Worst customer service!! Great bank but if you have any issue after 3:30pm. You will literally get no help. At all. I have to stress this. You will get no help with your money if it’s after 3:30PM Monday - Friday

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