First Alliance Credit Union Alliance Pl, Rochester, Minnesota

First Alliance Credit Union Reviews

4.7 stars based on 66 reviews

Featured Comments:

• R

  Robert Jewell

  5.0

  Thank You Halley for the excellent service!

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  Response from the owner

  Thank you for your 5-star review, Robert! We are so glad you enjoyed working with Halley. We look forward to helping you with your financial goals!

• C

  Chris Miller

  1.0

  They say they help members get loans but don't. They refer you to a third party company which definitely gets kickbacks to help your credit. Another thing is their automatic withdrawals for bill pay. You have 2 balances that show up, the available and the actual but its never accurate and if your short even a dollar they charge you $35. Very deceptive and don't help anyone like they say they do. Stay away.

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  Response from the owner

  Hello Chris, thank you for sharing your recent experiences working with us. We are sorry to hear that your expectations have not been met. Our team works very hard to get our members into a better financial place for the long term, sometimes that means referring members to additional trusted resources outside of the credit union’s direct services on a case-by-case basis. We do not receive any payments for these referrals, rather the credit union pays for our member’s to access to these services. Additionally, you’re correct that your account portal shows two balances. The current balance is the total amount in your account at that moment, and the available balance reflects any pending transactions for your account showing in our system at that time. We understand it can be frustrating when unexpected items run through your accounts. This is why, the balance information in your portal is updated in real-time, as we receive transaction information (actual or pending), to ensure you have the most accurate information available to you help manage your spending. Our team would be happy to help you set-up account alerts or talk about additional options to help you avoid overdrawing your account in the future. Again, thank you for taking time to sharing your feedback with us. We would like to know more about these experiences and help you meet your financial goals, so please email our Member Experience Manager, Danielle, at [email protected] if you’d like to set up a time to talk more.

• L

  Leodan Cruz

  5.0

  it is very reliable and everyone is very attentive to customers it is a good bank I recommend it 👍

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  Response from the owner

  We are happy to hear about your experience working with our team, Leodan! Thank you for taking time to leave a review.

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