First American Bank W 95th St, Oak Lawn, Illinois

First American Bank Reviews

3.9 stars based on 4 reviews

Featured Comments:

• M

  Midwest Business Consulting

  5.0

  First American is a great 'above & beyond' bank. I've maintained a great banking relationship for my personal and business accounts for 22+ years with them. Personal customer service like no other bank (seriously) - always happy (and do) recommend this bank to clients and friends. Keep up the great work!

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  Response from the owner

  Hi, this is the kind of review that makes our day! Thank you so much for taking the time to leave feedback.

• S

  Sylvia Lopez

  5.0

  The staff are great very professional and friendly. I would recommend first American bank

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  Response from the owner

  Hi, Sylvia. Thank you so much for leaving us a stellar review!

• D

  Debbi P

  1.0

  At the beginning of August, I came to this branch to open a checking and savings account. Since I was opening the accounts with a check, the funds wouldn't officially be in the accounts for a few days, so I had to pay for my checks. I was told it would take 2-3 weeks to receive them. It's the middle of September and I haven't received them. I called and left messages twice for Maria Cazares, the senior rep who set up my account, to check the status of my order. She never returned my calls. Tired of being ignored, I called the customer service number. Delores (customer service agent) told me checks were never ordered! She offered to order the checks for me rush delivery and hopefully I will have them by the beginning of next week. Very poor customer service. I would not recommend doing business at this branch.

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  Response from the owner

  Thank you for providing your feedback and letting us know about this issue, Debbi. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Branch Manager Lily Vasquez will be contacting you to see if there is anything she can do for you.

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