First American Credit Union N Pinal Ave, Casa Grande, Arizona

First American Credit Union Reviews

2.1 stars based on 81 reviews

Featured Comments:

• J

  Jacob tena

  5.0

  People helping people, not just a bank.

  ---

  Response from the owner

  Thank you for your review! We look forward to serving you again in the future.

• D

  David McMillan

  1.0

  Yesterday I witnessed extremely rude service from a female teller directed at a very tall black man. He was understandably upset. Pretty sure he waited for a manager. Usually tellers are at least polite. My wife hates this place. Now I understand her feelings. Never mind I've been with the credit union since it was built. I used to park cars on the empty lot where the building is now. Hard to be loyal to a crew that can't be patient and polite. That teller acted like she owned the place. Please fix this trend.

  ---

  Response from the owner

  Mr. McMillan, we appreciate your long time support and valued membership. Thank you for bringing this to our attention. We would like the opportunity to learn more about your experience. Can you please email your contact information to [email protected] and a member of our leadership team will be in contact. Thanks again.

• L

  Leslie Honeybone

  1.0

  I’ve never really had any problems with this bank until today. I came in for a new card an issue with fraud and the girl told me that they never blocked the card from Saturday and for me to call the SAME number that didn’t block it and I asked her if I could get it blocked now and get a new card and she said “we’re gonna close in 30 minutes” when it was 4:20pm. So I leave then come back and then two other people saw me and basically said they couldn’t do anything till I called the number so I left my OWN bank with them not being able to cancel my card at least! I felt rushed out because they were gonna close in 40 minutes and I was more concerned because someone has been already using my card. More upset cause they couldn’t do ONE thing which was to cancel the card. 2 hours later after getting off the phone with Fraud he told me to visit my local bank for a new card because it takes 8-10days and I told him about my situation today and he said you guys should’ve been able to print me out a new one and could’ve blocked my card as well. So that just shows how focused they were on closing.

More reviews (78)