First Atlantic Federal Credit Union Industrial Way, Eatontown, New Jersey

First Atlantic Federal Credit Union Reviews

2.5 stars based on 29 reviews

Featured Comments:

• D

  Darren Joseph Rose

  5.0

  Excellent Credit Union. Helped me out. I highly recommend this location if you want to bank with First Atlantic Credit Union. Thankyou for your help.

• M

  Mohamd Osman

  1.0

  I called to get some information about my application status. She was you called yesterday very nasty. I guess she needs time off or learn how to speak with customers over the phone. Some people.

• r

  raymond truex

  1.0

  Applied for a used car loan of $10,000 for a 30 year old truck. I have excellent credit so I was surprised when I was told a representative would contact me in one business day and I wasn’t immediately approved, so I decided to follow up with a phone call. After 30 minutes on hold I got through to representative, who informed me I was denied because the vehicle was ‘over 7 years old’. Nowhere in the application was that outlined, seemed unfair as I had 0% chance of being approved from the start, yet they let my credit hit with a hard inquiry. I decided to see if the representative could try with a personal loan since I was still sure I was qualified. Then my personal loan application was denied because they needed to know how I was paying my mortgage on my salary? I listed my part of the mortgage and showed the joint owners of my property, which they then informed me those family members would need to apply with me on this loan as well. Insane. I was approved for a 300k mortgage, I do not need to make family members responsible for my vehicle loan as well. My mortgage is always paid and on time. I called back a second time to demand they remove the hard inquiry from my report as I had no chance of being approved under their bogus undisclosed requirements. The second representative informed me the first representative was incorrect about the ‘older that 7 years’ excuse I was denied for?? That they do in fact do classic car loans. The reason he gave was they were unable to value a vehicle that old. What are you even talking about? How do you value classic cars I asked? He was not sure and could not give me an answer. Again if I enter the vin number and it wouldn’t meet their requirements I should have never had the option to apply for that loan. I was approved immediately through multiple banks, so clearly there is a way to value my vehicle and make sure I can afford the payment. I don’t have an 800 credit score because I take out loans I cannot afford. The representative promised me these inquiries would not show up on my credit reports, absolute nonsense as my trans union immediately noticed, and the other two would show in time. I’m not new to manage my credit report. Currently waiting on a specialist to call me back after contacting all of the credit agencies to dispute their mistake. Do yourself a favor and pay an extra few points on the loan other than dealing with such a misleading and disorganized financial institution. Saving the frustration alone is worth a few bucks if you can afford it. Hour long wait times are normal to speak to someone. Unless these are removed from my credit I intend to spread this message far and wide, while also sicking my lawyer on them for half a day of my life lost

  ---

  Response from the owner

  Hi Raymond. We have tried to contact you regarding your loan application but have no been able to get in touch with you. We are sending a letter to you about this and how to move forward in resolving this with you. We apologize for any inconvenience, and hope to hear back from you soon. Thank you!

More reviews (26)