First Bank & Trust, New Prague 1st St, New Prague, Minnesota

First Bank & Trust, New Prague Reviews

3.5 stars based on 13 reviews

Featured Comments:

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  Steven Kamm

  5.0

  Have banked here for 3 years. No complaints as they get the job done.

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  Response from the owner

  Hey Steven! Thank you for your kind words. We appreciate your business!

• B

  Benjamin Bryant

  2.0

  For general banking purposes, First Bank and Trust is easy to use, simple to understand, and the most easy to work with bank we have ever interacted with before in our lives! It is actually enjoyable to bank here and to build relationships with the bankers. However, when it comes to home loans and refinancing, we would recommend steering somewhere else. I have to preface this by acknowledging our ignorance of how the process works which is why we were so patient as we were told it was a process. First Bank and Trust was also so stellar on every other front that we trusted them completely. We were first time home owners looking to get a refinance when interest rates dropped. Throughout this time we had also messaged support multiple times to make sure everything was okay with our banker as there were long periods without communication. This is the rough breakdown... June 28th 2020 -- We started the initial communication about a refinance. Over the next several months we had meetings and phone calls to make sure our jobs and finances were in good positions. March 3rd, 2021 -- We finalized our application. March 12th, 2021 -- All known documents needed were submitted. April 4th, 2021 -- Email asking about status. No response. April 7th, 2021 -- Followup email asking about status. No response. June 8th, 2021 -- Email and call asking about status. No response. August 8th, 2021 -- Email asking about status. Response from banker on August 10th saying that they will give an update soon. November 11th, 2021 -- Update is received from banker requesting work information. Information sent right away. November 29th, 2021 -- Email asking about status. December 5th, 2021 -- Email asking about status. December 24th, 2021 -- Email received from banker requesting work information again. Information sent right away. December 28th, 2021 -- Email asking about status December 29th, 2021 -- Email received from banker the asking for work information again. We emailed right back and asked for status of refinance which we have still not received at any point. NO MORE COMMUNICATION FROM THIS BANKER December 30th, 2021 -- We began with another banker from First Bank and Trust. Phone call followed by needing to resubmit all of our information because the last banker had not even started our refinance in the first place. We had to start all over again. January 3rd 2022 through May 6th 2022 -- Better emailing back and forth with the new banker with more communication success! While this banker was great to deal with there was little they could do. Between our initial application in March of 2021 and May 6th of 2022 my wife and I had both started different jobs which don't currently work into the refinance requirements. The banker explained that we either need new jobs or we have to wait 2 years to try again, and in our current situation we have to wait 2 years to try for a refinance again anywhere. Because of how all of our other banking experiences were, we had trusted First Bank and Trust and it has been a big let down. It kept us from applying for any other form of credit over the past 2 years as they told us we needed to hold off until the refinance was finalized. Paying for everything with cash over that time was hard a few times such as when we had to get a car and didn't have that much money saved at the time. This is all to say that for all everyday banking, we will never go anywhere else besides First Bank and Trust as long as they keep on doing what they have been. But for anything related to home loans and refinancing, we would sadly never recommend them to anyone.

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  Response from the owner

  Hello Benjamin, We’re sorry to hear that your experience with us didn’t meet your expectations. We strive to provide our best service and if you would like to discuss this further, feel free to reach out to our Customer Support Team at 800.843.1552. We have shared this feedback with the appropriate team here as well. Thank you!

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  Timothy Wareham

  5.0

  I had a very positive experience with the DVS services here. I went to the MN DVS site and searched for local offices. I saw the link to get an appointment and followed the instructions. I got a call to let me know there was a cancellation same day and I went in. I would much rather gave to make an appointment than go wait in line for what can literally be hours.

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  Response from the owner

  Thanks for the positive feedback, Timothy! We're glad you had a great experience with booking an appointment. We appreciate you taking the time to leave a review!

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