First Bankers Trust Company, N.A. N Lafayette St, Macomb, Illinois

First Bankers Trust Company, N.A. Reviews

2.2 stars based on 6 reviews

Featured Comments:

• D

  Deborah Schwab

  5.0

  All the staff are so professional and friendly. Many times I feel uncomfortable entering a banking establishment because the tellers all stand there and stare at you. But here at first bankers. They greet you as soon as you come in the door it makes such a difference

• M

  Mayra Rodriguez

  1.0

  New young girl at the window does not know what she is doing whatsoever, either she’s stealing money, or she’s terrible at counting.. when I went to deposit money we counted the money at home 3 times, and when we went there was 50$ missing and she was rude, never had issues with this bank until this girl started working there. When I called to talk to someone about issues of the deposits I had made, they started asking for my information which I gave them my name and yet said I had to come in and they wouldn’t give information or help over the phone. Maybe reconsider finding a new bank.

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  Response from the owner

  Mayra, Thank you for taking the time to review our Macomb branch; we take all of our customer's feedback to heart. We apologize for your recent negative experience at our bank. Excellent and friendly service are the foundation of First Bankers. Regarding your phone call, we are sorry for the service that you received. Unfortunately, we cannot discuss certain personal information on the phone; however, we should have provided you with a more thorough explanation. Your review has been sent to our branch manager to ensure this never happens again; you can expect to be contacted by them shortly. Thank you for banking with us, and please never hesitate to reach out to our corporate number, 217-228-8000, during regular business hours for assistance. All the best, First Bankers Trust Team

• c

  cathy cassidy

  2.0

  Very condescending and rude. Never answer the phone, only respond to emails

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  Response from the owner

  Hello Cathy. Thank you for your review. We certainly want to give our customers a better experience than what you've had. Your feedback has been passed along to our team. Thank you.

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