First Citizens Bank N Sterling St, Morganton, North Carolina

First Citizens Bank Reviews

2.5 stars based on 8 reviews

Featured Comments:

• B

  Bryan Lail

  1.0

  Not shocked to see all the many other bad reviews this and First Citizens banks are garnering these days. HOWARD, a supervisor for this branch was the most accusatory, disrespectful man I've ever engaged in a professional dispute with. I have moved on from First Citizens since December and instead of parting amicably this company decided to flip the lights back on and harass me for a $100 advance I supposedly received for a charge that took place on a CLOSED account. I have spent months calling support only to be directed to a local branch, going to a local branch only to be directed to a branch three hours away from me, call after call after call. Hours of my life that are worth FAR more than this $100 charge. This led me to HOWARD, who instead of presenting proof of this ridiculous charge, attacked me while trying to paint a picture of me as a delinquent who always had late charges even though in the same breath he tells me I always took care of them. I owe you and your company nothing sir and how dare you assume ive done anything in my life but pay my debts. This archaic corporation and its sad, dead-inside employees I'm sure are not far from being replaced by modern banking institutions and good riddance!

• D

  Donna Adams

  1.0

  This review is NOT for the branch in a whole, but for one individual employee. Tonya Mann is the most disrespectful First Citizens employee I have ever met. I have tried to contact her supervisor and cannot find a contact for the Morganton location. I ask for a simple transaction and it ended up being the most difficult process. She was rude, very unprofessional, and extremely inappropriate. She showed facial expressions that would a grown woman should NEVER use. I’ve heard her yell at other employees and roll her eyes at other customers. For someone who is serving the public she should work on being more respectful to the customer. If there is someone I can contact to report her that would be excellent. Tonya Mann needs to be reported and replaced.

• M

  Margaret Phillips

  1.0

  This is the worst bank ever, so rude and disrespectful, they used to be really nice years ago, I think it's time to find another bank!!! If I could give a ZERO, I would!

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