First Community Credit Union N Howard St, Newberg, Oregon

First Community Credit Union Reviews

4.5 stars based on 13 reviews

Featured Comments:

• W

  William Kanehl

  5.0

  i couldnt be happier with this bank.... my loan process was silky smooth! love my new car.

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  Response from the owner

  William, we are so happy to hear you had a positive auto loan experience! Thanks for being a loyal member. Enjoy your new car!

• T

  Tara Rogers

  5.0

  The customer service here is top notch! Staff is friendly and genuinely care about my needs. I won’t bank anywhere else.

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  Response from the owner

  Thank you for sharing, Tara. We are happy to hear you enjoy the staff and service at our branch. Thanks for your loyal membership!

• A

  Amy N

  1.0

  I called at 1pm to let the bank know I would be in at 5pm to open new accounts. The branch was empty of customers when I arrived, one teller and four bankers were working. None of them said hello or offered to help for almost 10 minutes. A woman named Corie Parlette asked if i was there to open accounts after talking to another banker for about 5 minutes without acknowledging my presence. Not only did I tell her I was leaving another banking institution and needed to change all my auto payments, I asked about online banking and how to get that set up and she just said download the app and I could set those up today. I proceeded to give her my cashier check and again said I needed to pay bills over the weekend and she said I could do that through the app. She didn’t go over any of my paperwork, didn’t give me a receipt for my deposit and didn’t offer to help me with the app or online banking. I drove 3 minutes away to my house and tried to find my banking information in the papers she clipped together and no accounts of mine were listed. I actually was given an approval for another customers mortgage line of credit with all their information. I called her office and left her a voicemail stating that she didn’t give me my account numbers. Thankfully I got a direct deposit form with my checking account and by this time it was 6:05pm on Friday so I called the customer service number the next morning to get my online banking set up. I logged in and found out my cashiers check had a 10 day hold on it, I have a -$1.00 balance in my new checking account and I would not be able to access any of my money for my bills. When I asked the phone representative about the hold she confirmed that cashiers checks are never deposited with holds, as they are as good as cash and I would have to wait until Tuesday to get the hold removed since the image of the cashier check wasn’t in the system for her to remove the hold over the phone. Now I have no money, another customer’s mortgage line information and no way to clear this up for 4 days. Corie Parlette is the Senior Financial Service Representative and didn’t inform me of the hold after I repeatedly mentioned my need to pay bills, didn’t offer assistance getting my online banking set up, didn’t give me my paperwork, and handed me financial information for someone else’s account. Never bank here.

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  Response from the owner

  We sincerely apologize for your new account experience at our Newberg branch. This is not the type of service we are committed to delivering. We pride ourselves on providing excellent service and would like an opportunity to make this right. Our Newberg Branch Manager, Mary Nielsen, has reached out to you by phone to resolve the issues with your new account. We value your relationship and hope to regain your trust.

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