First Community Credit Union S Dairy Ashford Rd, Houston, Texas

First Community Credit Union Reviews

3.4 stars based on 54 reviews

Featured Comments:

• s

  sadye mairena

  5.0

  Cherry Ackbar very helpful she was very pleasant efficient knowledgeable when submitting my mortgage application.

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  Response from the owner

  sadye mairena -Thank you for sharing your experience. We are glad to hear Cherry provided First-Rate service when you visited our branch. Thank you for choosing us as your financial institution.

• O

  Oluchi Juzie

  5.0

  Alia was the best for me, excellent service I got. I highly recommend

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  Response from the owner

  Oluchi Juzie - Thank you for sharing your experience. We are glad to hear Alia provided First-Rate service when you visited our branch. Thank you for choosing us as your financial institution.

• E

  Emma Rae

  2.0

  Been banking for years and have always trusted FCCU with my money. However, when I had to file my first fraud dispute with them they didn’t do anything. I called on June 29th to report fraud on my account for $153 and never heard back. After two weeks of waiting and leaving it in FCCUs hands, I finally called back because I had not received my dispute paper or the credit to my account. Come to find out when I called on the 9th of July that they had never even submitted my information or filed the dispute on the first place. Extremely disappointed. Also make your lives easier if you bank here and go in person for your debit cards. FCCU employees are not consistent on the mailing debit cards policy and you will get different answers every time. I requested my card be mailed to me and three weeks had gone by before I had it cancelled. I had to go in person because it was still not delivered after 3 weeks and nobody knew where it was. This almost made me change banks however I’ve decided to give FCCU another chance. However, if something like this were to happen again, I will be switching.

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  Response from the owner

  Emma - We are sorry to hear you had a less than ideal experience when working with us. We'd like to hear more about your experience. Please email us at [email protected] with your best contact information so management may reach out.

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