First Community Credit Union Olive Blvd, Creve Coeur, Missouri

First Community Credit Union Reviews

3.4 stars based on 15 reviews

Featured Comments:

• K

  Kee

  5.0

  This is my favorite branch overall, staff is always friendly and sooo helpful!

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  Response from the owner

  Thank you for the review, Kee! We appreciate you being a member!

• S

  Shaylyn Scheer

  1.0

  This place sucks to say the very least. I have closed my account here, and today my mother (a customer of 10 years) is closing hers. Debit cards are always placed on hold here with no explanation or warning. But today was the last straw. After the card was shut off, we called the union to get clarity. This is where the situation turned heinous. Specifically Mario and Josh from collections were extremely horrendous. Firstly, Mario would not give us his name after asking several times, then he proceeded to hang up on us and said it’s “our problem”. Upon calling again, Josh repeatedly raised his voice and ended up hanging up as well. We don’t want any more affiliation or aggravation from this union and will *gladly* bank elsewhere.

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  Response from the owner

  Shaylyn, we would like the opportunity to address this issue to your satisfaction. We have policies and procedures which may mean our hands are tied but if you email [email protected] with some details about the situation and the best way to contact you we will get the information to the right person to try and find a resolution.

• N

  Nancy McClain

  1.0

  I am very disappointed with First Community Credit Union's customer service. My parents have been customers for over 15 years. Today, they had a teller and bank manager tell them that they place a 5 day hold on deposited checks for "certain people". This was a check from State Farm being used to pay workers. When asked when did this policy take place, the teller responded that she did not want to discuss it any further and the manager stated (again) that he makes the decision to do this for certain people. I would like to know what constitutes this category of "certain people" and why are they in this category? Secondly, is this now the way that representatives from your credit union speak to people or do they only speak to "certain people" in this manner?

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  Response from the owner

  Hi Nancy - We would like an opportunity to address this issue to your satisfaction. Of course, we do have policies and procedures which may mean our hands are tied but if you email [email protected] with some details of this situation and the best way to contact you we will get the information to the right person to try and find a resolution.

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