First County Bank Main Ave, Norwalk, Connecticut

First County Bank Reviews

4.6 stars based on 15 reviews

Featured Comments:

• S

  Steve Crouse

  5.0

  Always helpful, any branch.........better then the mega banks.

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  Response from the owner

  Hi Steve- We appreciate the positive feedback. Thank you for choosing to bank with us! First County Bank

• B

  Blaine Booker

  5.0

  Today I was at the Danbury Road branch, and my teller was Andrea. She did a great job informing me of what products were available to me as well as helping me with my transaction today. Thank you Andrea!

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  Response from the owner

  Hi Blaine, We appreciate the feedback and the 5-star rating! Happy to hear your visit today went well, and we will pass your kind words along to our branch team. Thanks for the review! First County Bank

• C

  Chris Frederick

  4.0

  Where do I start? At first I had nothing good to say about this bank, I traveled to Connecticut this past weekend the D.C. area to be placed on an account of a close relative. Mine you I took train up and back just to handle this important affair for my relative. Today after receiving an email from the bank, I attempted to setup the online banking but was unable to do so. After contacting customer service I was meet, rudeness, someone not listening to what I said and just some of the worst customer service I have ever experienced. After asking to speak with the representatives supervisor I was transferred to Sheila at the Norwalk branch. I have nothing but kind words for her, she took the time to listen to my concerns and the issues that I was having setting up the online account. This type of customer service is lacking in today's society, Shelia called me back within 3 mins and stayed on the phone with me until I was able to sign in. She then took the time to explain to me how to access the pay my bills and apologized for the rudeness I had experienced. I thanked her for her assistance and felt the need to let First County Bank know what a Great employee they have in Sheila. If I lived in the area they would be gaining a new customer and because of her it is the only reason I have not asked my relative to consider changing to different financial institution.

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  Response from the owner

  Hi Chris, Thank you for taking the time to leave this review. We are sorry to hear of the poor customer service you experienced initially. We pride ourselves on our service and are always looking to improve. We appreciate you bringing this to our attention. We informed our Senior Vice President of Retail Banking of your experience, who will be looking into this further. We are thrilled to hear that you received proper assistance from Sheila, and we aim to give you and your relative this level of service moving forward. Thanks again for the review and have a great evening! First County Bank

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