First Entertainment Credit Union Forest Lawn Dr, Los Angeles, California

First Entertainment Credit Union Reviews

3.6 stars based on 16 reviews

Featured Comments:

• C

  Cindy Gressner

  5.0

  After banking with B of A for over 30 years, FECU is our bank for life. They have met all of our banking needs and beyond. They have always been more than helpful with any problems or questions. We have always felt like we matter and are more than just an account holder. Would definitely recommend just as I have to all our family. Thank you FECU!

• G

  Gary Borden

  1.0

  I received a pre-approval to refinance my car and decided to move forward. I contacted loan specialist Ramon Pinelo re: the offer and was told I was approved. I proceeded to provide the required documentation... pay stubs, pay-off letter, and car registration. However, after providing docs, Ramon became unresponsive. A couple of days later I received an email from a 2nd loan specialist, Jonathan DiMaria, requesting the documentation again. I replied letting him know I was already working with someone and docs were sent in. Well, he also was unresponsive. I called and was on hold for 50 minutes just for someone to tell me Ramon was out sick and they did not know when he was going to return. At this point, I don't know the status of my refinance loan. Maybe this was a sign to no longer do business with this credit union. Very unprofessional and unresponsive. Additionally, Im concerned about the documents I sent in.

• A

  Adam N

  2.0

  Been with FECU for a few years now. My re-fi was a pleasant experience, but my new auto loan experience is atrocious. They didn't reach out to me during the specified time duration and I had to call multiple times to get someone to process the loan. They said they would send out an overnight check to the dealership but that obviously didn't happen. Customer Support is currently taking an hour and a half to call back. And when they did call back, the agent on the line suddenly couldn't hear me and we got disconnected. And most of the time before that can happen, they will disconnect you right at the beginning of the call before anyone says anything, probably because they're up in the call center software que but want to take a break, so they just hang up on the customer. The only reason they get a 2 instead of a 1 is because, overall, they've been a fine credit union. They need to get their business affairs in order. Their online support is a joke.

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