First Financial Northwest Bank - Main Wells Ave S Renton, Washington

First Financial Northwest Bank - Main Reviews

3.5 stars based on 10 reviews

Featured Comments:

• G

  Greg Byrum

  5.0

  First Financial Northwest Bank is your local bank with a personal touch. The branch manager in Marysville WA Felica Crider has demonstrated her personal touch when it comes to banking. She is available by phone to answer questions if you dont bank with them and even more diligent when you do to ensure your account is safe and sound. Felica promotes their business is a positive way and the atmosphere at the bank is a unique experience. Most banks you walk into with a security guard, plexi-glass, and a dividing line between you and everyone else. First Financial is an open and welcoming atmosphere and you will be treated like family.

• D

  D. Benson

  1.0

  Tried to use their app last week. It randomly requests that a verification code be sent to your phone or a representative calls with a verification code. Security measures are understandable but unsure how this is helpful as the code or call goes to a number of your choice. After several attempts and never receiving a code, I called the bank, and after being on hold for almost 10 minutes (hold times are ridiculously long; puzzling since the branch never seems overly busy and they always find time to hound me via text regarding various services they offer) a very nice representative “fixed” the problem. I was able to use the app but I received codes the next afternoon from my many attempts. Tonight I attempted several times to make a mobile deposit. Pictures of front/back of check were very clear but I got a message asking me to try again later (“later” as in after automatic withdrawals fail to clear my account because their system isn’t working?) as there was a system error. Been banking here for years and service used to be excellent but has gone steadily downhill. Their big remodel/update is meaningless if customers have to endure ridiculous hold times and their mobile banking is unusable and unreliable much of the time. A bank employee will respond to this with the usual generic and sappy response, I’m sure. Skip that and simply ensure your mobile banking system is usable and customers can reach a representative in a reasonable amount of time. Please.

• Y

  Yuri Holmes

  1.0

  Friday night, after hours, ATM says i entered the wrong pin, ATM locks me out, NO AFTER HOUR HELP TO ACCESS MY ACCOUNT!!!!!! HEADING TO THE AIRPORT, NEED A RENTAL CAR UPON LANDING! NO ACCESS TO MY ACCOUNTS!!!! SERIOUSLY!!!!!

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