First Interstate Bank N 31st St, Billings, Montana

First Interstate Bank Reviews

3.3 stars based on 14 reviews

Featured Comments:

• N

  Nick Walker

  5.0

  I called upset that my card is taking almost a month to arrive in the mail and when I got through to the call center Seth was so awesome and made me forget that I was even upset in the first place he even made sure to wish me a merry Christmas!

  ---

  Response from the owner

  Thanks for this great review, Nick! We're so glad you had a good experience with us :)

• M

  Mark

  1.0

  You know, I posted a negative review and then withdrew it a few weeks ago concerning FIB banking from my areas FIB. Yet I now want to let it be known though that in my opinion this bank is no longer a local entity but rather another corp bank chain. It has nothing to do with the employees. They are by large good people. I don’t know how they put up with the bank either. I find after 20 years of this bank is structured such that your forced to jump thru hoops to get no where fast. They want big business and guaranteed govt loans and easy money. I banked thru mtn west bought by FIB as a farmer and as a private citizen and as a commercial business owner. I just think people need to be aware of this place, I think other options are out there. Good Yuck!

  ---

  Response from the owner

  Hello Mark, We sincerely apologize for your experience. We would appreciate the opportunity to work with you 1-on-1 to better understand where we may have missed the mark and discuss how we can better support you. When unable to reach your local branch, you may also call our Client Contact Center at 1- 855-342-3400; representatives are available Monday-Friday, 7:30 a.m. to 7 p.m. MST and Saturday, 10 a.m. to 2 p.m. MST. We value and appreciate your business and look forward to serving you.

• D

  Deborah Brusell

  1.0

  I called the client contact center today. I was on hold a total of 50 minutes. I wanted the interest paid on two loans that were paid off recently. I was told the research center could get that information BUT they would charge me 25.00 dollars an hour for my financial info. I need the interest paid for taxes. I never received a letter with the interest I paid. I am appalled by this Banks practice. BEWARE!!!!!

More reviews (11)