First Mid Bank & Trust Charleston Lincoln W Lincoln Ave, Charleston, Illinois

First Mid Bank & Trust Charleston Lincoln Reviews

3.7 stars based on 7 reviews

Featured Comments:

• A

  Austin Keating

  5.0

  I do wish that they hadn't closed down their downtown Charleston location, but from what I see, this location can still handle the demand in a timely and friendly manner

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  Response from the owner

  Austin, thank you for the 5-star review! We are happy to hear you are pleased with the service from our Charleston Lincoln banking center team. We look forward to helping you with your banking needs in the future.

• M

  Marianne Rybicki

  1.0

  Tremendously disappointed about first mid on Broadway. Trying to put a check in bank to my account.. was written out to me, however it came from a bank in Effingham... It was practically signed over to me, where I had to sign on the bottom and bank. The person who wrote the check . I forgot to sign on the bottom where a red cross was marked. The young man said do you suppose to sign there? I said yes.. I explained to him why.. the assistant manager came around and took attitude yelled at me and said no you not supposed to sign there we can not except the check.. I was taken back first if all about her behavior. She practically called me a liar after I explained to her.. she didn't bother to call the bank nor did she call or ask for the number of the person signing over the check.. I have never ever been treated like that, after being with this bank for 40 years.. after she called the number I gave to her she then gave the check to the young man to put in my account. He gave me the receipt. I ask for him to tell her to come and speak with me. No apology about her being wrong until I told her at least I expected that, no, she went on and kept her attitude yelling at me that this was not an every day situation they worked with.. I said an apology would be nice. Her attitude with that was not quite normal.. After one hour the manager calle, making an excuse about the situation Obviously the story was told to her in a way with no truth.. I will never go to the bank on Broadway, which bu the way was told to me also by the assistant manager. Who hires those people? Curious people at the bank should be expected! Not so! Very disappointed

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  Response from the owner

  Hi Marianne, our Regional Deposit Manager will be reaching out to you directly.

• R

  Rischa Proffitt

  2.0

  This bank is so very slow customer service and never available on the phone. They want to call you back at their convenience. That is just not putting the customer satisfaction at a priority level whatsoever! Their website login gives you pop-ups always! It is just not a user friendly bank!

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  Response from the owner

  Hi Rischa, the Branch Manager at the First Mid Charleston Lincoln banking center will be reaching out to you tomorrow morning to discuss your review. You can also call the branch phone number at 217-345-3977 and ask for the Branch Manager. He is happy to help you!

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