First Midwest Bank W Lincoln Hwy, Mokena, Illinois

First Midwest Bank Reviews

2.0 stars based on 9 reviews

Featured Comments:

• M

  Maribeth Bailey

  1.0

  Worst employees!!!! This merging experience with them has me seeking other banks to move my money to Spent over 3 hrs on hold and absolutely no assistance to just find out what my balance is in my accounts

• D

  Dreamlily77

  1.0

  Wow I thought I was the only one, til I decided to check it out. This is a lot of 1 stars! Their system is pretty cliquey, discriminatory, stuck up, arrogant & privacy invading in my thoughts. You check one person out, you do it for all consistently, not tell a customer "I have to check your ID because I don't know you & it's required." That's not an answer let alone legit nor professional! Never been asked for an ID for wanting cash back, been with First Midwest since 2018, I can go to any branch I need/want to at anytime, never had anyone require an ID to get cash back and make me wait a long time (disturbing..invading my privacy?) I've even been to this particular location from time to time in the 4 years I've been with First Midwest, so I'm not a "stranger" depositing same check over the 4 years, making withdrawals there, etc. And the aloof attitudes, no smiles, no personalities made it more suspicious..if they would've asked nicely with a smile & explained THOROUGHLY with a smile & kind & professional tone, rather than what seemed like a personal answer with the attitude that they can give whatever answer they want & not have to be clear & claim "it's required", then I would've maybe understood, but not be on here giving 1 star like everyone else or leaving bad feedback like others are doing on here, or even calling to complain which I did. Told them check your attitude (& mindset) at door before clocking in; only FM branch I've called on. If it takes 7 minutes to check one's ID, what are they looking for? Suspicious, made me uncomfortable.... & while waiting, they send me someone else's withdrawal or deposit slip with their name & bank account info. Told manager who said it was for security purposes to check ID, but they weren't paying attention & sent me someone else's info! Not only not going back, but any strange activity ever on my identity, bank account, anything in ANY way, this place will be first people/business I will suspect & have investigated. Manager tried to explain system to me.. still doesn't make sense, cuz anyone who is "known" can turn anytime. This is a bank not Cheers where regulars come & everyone knows your name. Like I'd said, looks like I'm not only one on here giving a bad review!!

• K

  Kevin Hughes

  1.0

  I give a review of "0". I am forced to give a star or I could not post this complaint. I could not deposit a check made out to my "company name" because my name was not on the check. Barbara did this to me more than once and then she flagged my account so I could not do anything in the future. I will never go to this branch again. I wish I could because it is the closest one to my residence. So much for serving the local community

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