First Source Federal Credit Union Commercial Dr, New Hartford, New York

First Source Federal Credit Union Reviews

3.2 stars based on 21 reviews

Featured Comments:

• D

  Daniel Dischiavo

  5.0

  I've been a member for 20+ years. Always customer focused, always competitive rates.

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  Response from the owner

  Thank you for your Membership Daniel. We’re so happy you are happy.

• B

  B M

  1.0

  When I needed a car loan, their loan rates were easily beaten. When I was late by a few days on a credit card payment (the second time it had ever happened), I was told they only waive fees on 1 missed payment. The first one was YEARS prior. When closing my accounts I was told in person that they would close my accounts and mail me the money. I SPECIFICALLY ASKED if I would have to come back at all. I was told I would not have to. When it didn't happen, I called them. I was upset. I was told it is simply not possible and I have to come in (again). Because I was upset, I was demanding to be taken care of. Because if it's not possible, then I was lied to. I was put on hold for 5-10 minutes, and then told the accounts were closed. 6 MONTHS LATER I received a notice stating I would be subject to inactivity fees if I didn't use my savings account. After another two angry phone calls, I was forced to drive in again, 30 minutes away, to sign for the closure of my savings account. These were not honest mistakes. These were lies. This was the most frustrating experience with a company in my entire life. You MAKE MONEY off of HOLDING OUR money. And it is FEDERALLY INSURED. You CANNOT LOSE. But that's not enough for you. You have to nickle and dime people with fees, poor interest rates, poor loan rates, and doing everything you can to make things difficult along the way. An absolute joke of a bank. I will spend the rest of my life telling people to go somewhere else. Do NOT contact me. I am not interested in speaking with a First Source FCU employee ever again. If you're an employee reading this, I recommend you go work somewhere else.

• W

  Wheelz Spinning

  1.0

  Customer service needs improvement bad, takes days for them to get back to you when they say they’ll call you. Has happened multiple times and even calling them doesn’t help anything they’ll transfer you all over the place or ask you to leave a voicemail.

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  Response from the owner

  We are sorry to hear of your experience. Our phone system was experiencing some issues the other day. Please send us a secure message through online banking instead so we can look into your needs and possible solutions for you. Thank you.

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