First State Bank W Polk St, Livingston, Texas

First State Bank Reviews

3.6 stars based on 12 reviews

Featured Comments:

• C

  Craig Battise

  5.0

  Great place to bank and keep your money safe

• M

  Mattison Grey

  1.0

  I went into FSB of Livingston to open a business checking account. I told the person helping me that remote deposit on the app was a requirement for my business. It took 2 hours to open the business account. A week later I tried to set up remote deposit on the app, the set up was declined and the app directed me to call the bank. I went to the bank to get to the bottom of it. Turns out remote deposit is not an available on commercial accounts. Why didn't the rep tell me that BEFORE I wasted over 2 hours sitting there while she opened the account? I guess she did not listen well enough to hear what was important to me? I stated it very clearly. Did she not know about that limitation? Seems like an important limitation to the service in this digital age. Or did she not care and just wanted to open the account and the points or commission for opening a new account? I do not know. What do you know is this bank does not listen to the customer, wasted 2 hours of my time for an account that does not meet my needs, that I clearly expressed before the process started? They do not listen, do not know their own products, and don't respect customer’s time. If you are a small business, I suggest you bank elsewhere. I should send them a bill for MY time. I will be finding a bank that listens and meets my needs as soon as possible.

• P

  Patricia Like

  5.0

  this bank family has given me outstanding help on many occassions, going way beyond my expectations. Can't pick out a specific example because I needed help in several areas and each & every one excelled.

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