First Tech Federal Credit Union Sw Cedar Hills Blvd, Beaverton, Oregon

First Tech Federal Credit Union Reviews

2.3 stars based on 66 reviews

Featured Comments:

• M

  Marilyn Froude

  5.0

  I love this branch. Great service and personal care. Cool lighting..

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  Response from the owner

  Hi Marilyn, we appreciate the positive feedback. It means a lot. Hope to see you again soon!

• M

  Mark Godfrey

  1.0

  Terrible experience. One actual "teller", 15 people waiting for help. Waited for 30 minutes to make a simple deposit. I really HATE the new branch model. Also overheard 2 potential customers being turned away, with "sorry for keeping you waiting, we can't take care of your request, you'll have to come back during the week". I've been in this branch 4 or 5 times now, always the same problem. Guess I'll travel all the way out to the Cornell branch, which is a traditional user experience with real tellers and only takes a few minutes to make a deposit.

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  Response from the owner

  Hello Mark, we appreciate you taking the time to review us. I'll share your feedback with our leadership teams. We are inviting member’s into our Experience Centers for face to face interactions, preferably by appointment. This means people without appointments may have longer wait times or may need to schedule an appointment for another time. You can schedule an in person or virtual appointment by going to firsttechfed.com/appointments. Thank you!

• V

  Victoria Judah

  1.0

  I have been a member with First Tech Credit Union for over 35 years. On Thursday 03/31/22 I went to the Cedar Hills Branch to deposit checks for my business which has been with First Tech for 15 years. I can tell all of the tellers and manager are NEW. I am angry that Masha the manager was rude and put a 2 day hold on my funds. I approached her and asked if this is new policy, since about 1 year ago they put a 1 day hold on check only releasing $500 the first day and then the following morning the funds were available. I am a small business owner and cash flow is important. Masha told me that she does not know me and the check was larger so SHE decided in her infinite wisdom to put 2 day hold on the check. As this is not policy I asked if she can follow policy and she declined. I was mad that I am being treated like a criminal or dishonest requiring a 2 day hold. I deposit over $250K to that institute every month. Due to the negative experience I had with Masha I am going to consider changing banking institute. I typically go to the Nimbus branch and have never been treated like this. I give the Nimbus branch 5 stars. Cedar Hills Branch need to improve on there customer skills. Especially Masha. NOT HAPPY.

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  Response from the owner

  Hello Victoria, We apologize for the service you recently received at one of our locations and take feedback seriously. We have discussed this situation with the center and provided feedback to the leadership team. If you would like to discuss anything further please reach out to us at [email protected] and provide us with your contact information. We thank you for your membership with First Tech and hope to retain you as a valued member.

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