First U.S. Grass Valley Branch Nevada City Hwy, Grass Valley, California

First U.S. Grass Valley Branch Reviews

3.5 stars based on 15 reviews

Featured Comments:

• C

  Chase Krog

  5.0

  I chose to bank here after Bank of the West shut down my account for no reason. First US people were super patient while I got my paperwork together and kept correspondence while I was working on it. The teller that set up my account was very friendly.

• B

  Brian Smith

  1.0

  I had a business account with this place but ended up moving my money out. unpleasant to work with and not helpful. Last straw was getting a call to sign to finalize a loan that they said they approved and then getting there and finding out they didn't approve. Not mad so much I didn't get the loan at the time but that they told me that everything was good and come to sign when that was not true. A simple sorry would of gone a long way but instead they were annoyed with me. lots of other banks out there would not recommend this one.

• L

  Liz King

  4.0

  I've had an account with First US for many years and have found them to be helpful, respectful, and honest. I feel good knowing that I'm not supporting the evil big banks and that, when I have to go into the branch, I'm likely to see Telly who's worked there since I joined. A few years back, someone hacked my bank account and they were very helpful, accepting my claim and reimbursing me. I was able to rebuild my credit using a First US secure credit card. I also opened my first business bank account here. Oh, yeah. We go way back (*smile*). I feel sorry - and surprised - for anyone who has ever gotten poor service there. I can't imagine what happened. Maybe I'm just one of the lucky ones. My only critique is that the Grass Valley branch is too small. It's not set up very well, considering how long the line can get, especially now, with Covid and social distancing. But I appreciate them taking it seriously and putting safety first. Hopefully, once the pandemic is over, they'll get a bigger space.

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  Response from the owner

  Thank you so much for your kind words. We appreciate you taking the time to let others know about your positive experience at First US. We also appreciate the constructive feedback regarding our branch layout.

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