FirstBank Elmore Rd, Crossville, Tennessee

FirstBank Reviews

4.4 stars based on 6 reviews

Featured Comments:

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  Mike Stephens

  5.0

  This review is specifically for the Mortgage Banker at this location, Jeremy Shoemaker. I recently had the pleasure of dealing with Jeremy for the first time when I was looking to get a new mortgage, and I can honestly say that he is outstanding and top-notch in this field. His knowledge about mortgages, experience, and attention to detail becomes evident very quickly after you meet him. Jeremy gets things done fast, smoothly, accurately, and courteously. He is very patient with his customers, provides detailed answers to your questions, and has very easy to understand communication skills. If you are looking for a mortgage, there is nobody I would recommend any higher than Jeremy Shoemaker.

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  Response from the owner

  Hi Mike, we are so glad Jeremy was able to help you out! Thank you for the wonderful review

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  Megan Peters

  5.0

  I've had this bank for almost two years now and they have been amazing! Any issues came up, they took care of them right away. They are very fast and friendly.

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  Response from the owner

  Thank you for your review Megan! We love hearing this and look forward to our continued relationship.

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  Michael McCue

  1.0

  First Bank recently upgraded their on-line and mobile app. However they failed to advise customers that no payment history would be converted from their previous system. While they converted payee names, you cannot view what bills were previously paid. I find this totally short-sighted and unacceptable to what had previously been a very favorable level of service.

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  Response from the owner

  Hi Michael, we apologize that you have not had a seamless experience with our New Digital Banking. If you would like assistance with bill pay, an associate at our Crossville branch would be happy to help you.

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