Firstrade Securities Whitestone Expy, Queens, New York

Firstrade Securities Reviews

2.4 stars based on 22 reviews

Featured Comments:

• R

  Rose O'connell

  5.0

  Their app is easy to use and their customer service is super friendly! My No.1 broker.

• g

  gabriel Lori

  1.0

  Very bad they don’t understand English and they don’t call you back?they never give you a last name?Very Unprofessional and are uncommunicative and you should stay away from this bad organization.

• J

  Joe Stuligross

  1.0

  Firstrade refuses to allow withdrawal of account funds. I requested that funds be transferred to my bank from Firstrade. First, they asked for my drivers license, for security reasons. Fine. Then they asked for a copy of my bank account statement, also for security. Fine. I sent it. Still, no transfer. No funds. Meanwhile I'm waiting for funds that I desperately need to pay bills. Apparently, Firstrade was trying to call me to verify that, again, it was me who was requesting the transfer. (Of course it's me, since I made the request through my secure online account and provided my drivers license and bank statement!) Since my phone number had changed they were unable to contact me. So I updated my phone number on my account. I was told first that the changed phone number would take 2-3 days to process(!) Then I was told that the request for new phone contact information would be rejected because I had just established the account a few months ago(!) But meanwhile, I got a message from Firstrade by email that suggested that I could call them in order to verify the account and the transfer. So I called them. They asked me some security questions in order to confirm that in fact I wanted to withdraw some funds from my account. Finally, I thought I was making progress. But, unfortunately, after asking these security questions, Firstrade informed me that my requested transfer was cancelled and that I would have to start from scratch! So now I am starting over. I have substantial sums with Firstrade. Who knows when they will let me see my money. Very disappointed.

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