Five Star Mazda of Macon Riverside Dr, Macon, Georgia

Five Star Mazda of Macon Reviews

4.7 stars based on 294 reviews

Featured Comments:

• B

  Blake Garrison

  5.0

  Bought two new vehicles within the last month at Five star mazda. David was nice and caring and the manager shawn was great.

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  Response from the owner

  Thank you for your amazing review, Blake. We are honored to have earned your continued business here at Five Star Mazda and thrilled that you repeatedly enjoy a wonderful experience working with our Sales Team. Please don't hesitate to reach out if there's anything more we can do.

• G

  Greg Love

  5.0

  Quick and easy service. Staff was very friendly and helpful. I even got a video of the inspection.

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  Response from the owner

  Thank you for taking the time to leave this thoughtful review of our Service Team, Greg. We are pleased to read that our staff was friendly and helpful, while providing fast services. Five Star Mazda hopes to see you again for any future servicing needs.

• E

  Erika D Grimes

  1.0

  Called to reserve a car. They denied the request of a 10 day hold so I said okay will I take the 3 day reservation with the $500 deposit. Was told by David this wouldn’t be necessary because he wouldn’t let the car be sold until I spoke to him again as he insisted he could get me a better deal with their finance department than Capital One so long as I completed the application (within 24 hours). He never called so I called and left message with the manager. He then texts me Instead of returning my call that someone else sold the car. Manager is rude and sales people aren’t on one accord.If you’re black, take your money elsewhere and save the headache and the unnecessary credit pull for them to “get you a better deal”. I understand things happen, but the manner in which this was conducted was highly unprofessional. Edit: Since the manager wants to respond and LIE. I had the correct deposit that was agreed upon in the initial interaction with my sales rep. After being told that a 10 day hold wasn’t possible I got my funds together for the deposit I discussed with the sales rep. Sales rep encouraged me to submit a credit application for a “better deal” in the meantime after I shared the numbers Capital One gave me. You all called me back AFTER I left this review saying you wanted to “stop the prior sale” and honor mine only to tack on ridiculous fees and force me to purchase a $4000 warranty. The sale didn’t proceed because I refused to purchase the warranty along with pricey paint protection I didn’t ask for. I had the deposit for the initial deal set in place with Capital One. You were very nasty about the process to begin with, the sales rep wasn’t muting when he asked you questions and I heard your exact words and tone when conversing about the deal. You all didn’t get me approved for anything, my dealing was set in stone with Capital One Prior to and the Capital One Specialist I spoke with advised me to take my business elsewhere because of how you conducted business. It’s nothing further to discuss with someone who didn’t seem resolution driven to begin with. This post is my feedback.

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  Response from the owner

  Erika, Please know that your review is important to us. Although it was difficult to get the approval, we were able to get you approved. However, you did not have the correct deposit that it would have taken to fit the approval. Although we have had no physical interaction with our team, we would appreciate the chance to speak with you directly to address your feedback. I look forward to connecting with you. Best, Patrick Hoye [email protected] Sales Manager

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