Flagstar Bank Broad St, Michigan Center, Michigan

Flagstar Bank Reviews

4.0 stars based on 5 reviews

Featured Comments:

• E

  Ella Bancroft

  5.0

  Wonderful place to bank. Great customer service

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  Response from the owner

  Ella, thank you so much for a great review. We love hearing positive feedback about our customer service. It was our pleasure serving you, and we hope to see you again soon.

• J

  Jordan Hite

  1.0

  Do not use Flagstar bank. Their customer service is not helpful, and they do not inform account holders of changes or issues with accounts until the account is closed, at which time they cannot give you straight answers or information about your account, because they delete all of the information with it. Also had issues with them sending out payments without my authorization or knowledge (and I am NOT enrolled in any automatic withdrawal payments.)

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  Response from the owner

  We apologize for the delay in response, Jordan. Google limited review functionalities during COVID-19, delaying our access to responding, but we are grateful you took the time to leave us a review. We apologize that we provided a less-than-ideal experience. We work hard to ensure every experience you have with our team is a positive one, and we would love to learn more about your situation. Please contact us at (888) 248-6423 during the below times to discuss your visit and how we can work toward improving in the future. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• B

  Barb Crites

  5.0

  Absolutely the best! Always friendly and courtisious , always answer any questions that I have...

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