Flagstar Bank Eureka Rd, Southgate, Michigan

Flagstar Bank Reviews

4.1 stars based on 10 reviews

Featured Comments:

• D

  David Allen

  5.0

  Amanda Allen Southgate brash was very helpful professional she took care of all my needs you need more employees like her thank you David Allen Miller

  ---

  Response from the owner

  Thank you for sharing your experience with us, David. We work hard to provide quality customer care and are so happy to hear you had a positive visit with us.

• V

  Vivian Abercrombie

  2.0

  Literally about to pull my account completely because this locations ATM is so insanely infuriating and broken

  ---

  Response from the owner

  Vivian, we appreciate you taking the time to leave us a review and understand your frustration. Our team is working to figure out a solution that ensures a more positive experience for you going forward. Flagstar customers have access to over 56,000 fee-free ATMs, and we invite you to find another location at flagstar.com/atm while our team works to find a solution. We look forward to continuing to provide you the quality service you deserve.

• R

  Robert Evich

  1.0

  I was talked into refinancing. I was told it would be easy, save me money, and there wouldn't be any problems since I'm already a member of Flagstar. I wanted Escrow set up. It was never set up for me on the refinance. It took almost half a year to set up escrow but automatic payments was never set to adjust and I was contacted about money that was never received. It has been a real headache and messed up my finances to the point that I really wish I didn't go through all of this to begin with. I'm still having to deal with issues from all of this.

  ---

  Response from the owner

  Robert, thank you for giving us an opportunity to address your concerns. We're sorry to see you're having issues and would like to help you get this resolved as quickly as possible. As we cannot gather your personal information online, the best way to resolve your issue is to reach out to someone on our customer service team at (800) 968-7700 during the below times. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

More reviews (7)