Flagstar Bank Home Loan Center Glades Rd, Boca Raton, Florida

Flagstar Bank Home Loan Center Reviews

1.3 stars based on 22 reviews

Featured Comments:

• M

  Maria Abad

  1.0

  I call every week for news about an application and today is more like 5month and nobody know about that, Terrible, despite the fact that they have a system they never know anything and each employee answers meaningless things, I think they do not even review the information, in conclusion it is disastrous.

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  Response from the owner

  Maria, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

• Y

  Yenira Alfonso

  1.0

  Still waiting for flagstar to provide a response to an inquiryZ made 2 months ago. When I reach out to their CS department they bounced us around from one representative to another . They finally asked me to send some documents two weeks ago, sent by email and fax however they still say they have not received it. Worse bank to deal with, stay away!!!

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  Response from the owner

  Thank you for taking the time to give us your feedback, Yenira. We understand we did not meet your expectations and would like to learn more about your experience. Please contact us at (888) 248-6423 during the below times so we can better understand the situation and find ways to provide you a higher-quality service going forward. Monday-Friday: 7:30 a.m. - 9 p.m. ET Saturday: 8:30 a.m. - 6 p.m. ET.

• A

  Andrew Donovan

  1.0

  Same as others have stated in reviews. Flagstar is withholding insurance claim settlement payment. Don’t use Flagstar!

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  Response from the owner

  Andrew, thank you for taking the time to provide your feedback. We apologize that we provided a less-than-ideal experience. We value your feedback and hope you'll give us the opportunity to listen and improve. Please reach out to us at (800) 968-7700 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Friday: 7:30 a.m. to 8 p.m. ET Saturday: 7:30 a.m. to 4 p.m. ET

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