Flagstar Bank Home Loan Center Stewart St, Seattle, Washington

Flagstar Bank Home Loan Center Reviews

3.0 stars based on 4 reviews

Featured Comments:

• D

  Debra Billet (Debi)

  5.0

  Excellent customer service. We worked with Joshua Kittle out of Opes Advisors. Everything went smoothly and without a hitch.

• G

  Gregg McDonald

  1.0

  Flagstar failed to pay my 1st half 2021 property taxes from Escrow, didn't contact me via phone or e-mail about it, and I ended up having to pay King County $500 in late fees. Obviously won't be banking with them again!

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  Response from the owner

  Thank you for taking the time to give us your feedback, Gregg. We understand your frustration and would like to learn more about your experience. Please reach out to us at (855) 399-9890 during the below times so we can learn more and make sure you have a more positive experience going forward. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET

• L

  LaRayne Ness

  1.0

  I was with Flagstar for 4 years...when interest rates went down I submitted a refinance application ( actually applied twice) and was turned down. I always paid on time with very good credit rating, but was told I didn't qualify...Went to Mortgage Solutions and was refinanced with 2.75 interest rate ( 4 % with Flagstar) and reduced my monthly payments by $580 monthly....Flagstar is not about its customers it's only there to make money for its administration.. So glad I am no longer with them.

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  Response from the owner

  Thank you for your review, LaRayne. We would love to hear more about your experience, so that we can use your valuable feedback to deliver a better experience. Please reach out to us at (855) 399-9890 during the below times with any further comments or suggestions you wish to share. Monday-Thursday: 8 a.m. to 8 p.m. ET Friday: 8 a.m. to 7 p.m. ET Saturday: 10 a.m. to 3 p.m. ET

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