Florida A & M University Federal Credit Union S Monroe St, Tallahassee, Florida

Florida A & M University Federal Credit Union Reviews

2.2 stars based on 21 reviews

Featured Comments:

• D

  Deano Barnes

  5.0

  I’ve banked with Florida A&M University Credit Union for a bit over three years now, and with pleasure I must say my overall experience has improved each year. I’m the proud owner of a business enterprise and out of all the banks, we have gotten support from our team at FAMU Credit Union. As we work to be better company for our community and others, I am always happy to give feedback on areas they can improve and I’m here to see that improvement each year. Thank you as we appreciate your service to our community! #KeepMovingForward

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  Response from the owner

  Hello Mr. Barnes. We are so happy to hear that our efforts to improve our products and services are having a positive impact on our members. We are working hard to provide financial resources to our community and are excited that we have been able to be a part of your success and you to be a part of ours! Thank you for the feedback.

• S

  Sher Maj

  1.0

  This credit union could use improvement. They charge you $1 every time you call to speak about your account lol. There is no way to make a payment online. Some of the staff are rude. They never answer the phone, I literally have to use 2 phones and call them back to back all while hoping and wishing that someone decides to answer.

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  Response from the owner

  We are sorry that your experience did not meet your expectations or ours. We are excited to say we are working to implement online and mobile payment options in 2020. We do offer a mobile deposit option already that allows you to take a picture of your check with a smartphone and make deposits and loan payments. We also offer debit cards that provide deposit options through the CULIANCE ATM network. We are a small credit union with a limited number of staff members but we have technology and superior customer service skills training on the top of our to do list for 2020. We hope your next review reflects these changes. Thank you for your input.

• B

  Brian Kopp

  1.0

  I have been trying for over 10 months now to get them to change my loan amount on my PPP loan. It’s just empty promise after empty promise. Now I can’t even get ahold of them. I’ve filed countless complaints. Do not, under any circumstances, bank with them.

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