Fort Worth Community Credit Union Forest Ridge Dr, Bedford, Texas

Fort Worth Community Credit Union Reviews

3.2 stars based on 57 reviews

Featured Comments:

• K

  Ken Browning

  5.0

  I had an issue activating my card, I called up and Elizabeth Hernandez’s helped me out she was so kind and utterly perfect to talk too she got my problem solved in like 2 minutes and was an absolute joy to talk to, and unfortunately I did forget the name of the lady who helped me originally set up the account but I do remember she’s pregnant and has brown hair she was also an absolute pleasure to talk too! The customer service I’ve experienced has been flawless these two ladies really need a raise! Wonderful people! Edit I believe her name was Jennifer who helped me set up an account

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  Response from the owner

  Hi Ken, thank you for your feedback. So happy you enjoyed your experience with our employees and that they were able to assist you. We greatly appreciate your membership and look forward to continuing doing business with you.

• L

  Lindsey Reese

  1.0

  Do yourself a favor and get a car loan somewhere else. The payoff process for a loan and customer service (for the most part) are a nightmare to deal with.

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  Response from the owner

  Hi Lindsey, thank you for your feedback. We apologize for the inconvenience you experienced. We would like to help resolve any issue you have. Please contact our Member Information Center at (817)835-5000. We appreciate your membership and look forward to continuing doing business with you.

• R

  Rich getz

  1.0

  Got a auto loan here. Paid the first payment over the phone and set up automatic withdrawal. The sent confirmation email saying they would take out the payment next month since I had just paid the first payment over the phone. Well guess what...they took out the second payment the same month causing me great problems with my other bills. I asked that they return the payment. Now 5 days later and no refund. They sure can take it out fast but not willing to give it back. Very disappointed in them.

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  Response from the owner

  Hi Rich, thank you for your feedback. We apologize for the inconvenience you have experienced. We would like to help resolve this issue for you. Please call our Member Information Center at (817) 835-5000.

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