Freedom Credit Union Main St, Springfield, Massachusetts

Freedom Credit Union Reviews

3.8 stars based on 19 reviews

Featured Comments:

• F

  Floyd PattersonII

  5.0

  I have been with them for a long time and love this banking institution. I had a few glitches at first but they were due to my misunderstanding of how they operate, not their fault. After that , its been nothing but banking bliss :Great loan interest rates, people going out of their way to help me in frustrating situations, always a smile and updates on things that I should know about that will help me. I love this place and anyone who has a bad word to say : I dont doubt that your experience happened. But what I will say is that if in fact it was Freedom's fault.......let us all know your secret on how youve lived your life totally mistake free. It might be the answer to global peace and the Utopian society that we've all dreamed of living in. To anyone else who thought it necessary to dog Freedom, Id like to encourage you to get out of your own way and give them another chance. My hope is that you'll get to that place that Im already at, the place of total satisfaction and feeling that you re in the best of hands when it comes to banking. Freedom Credit Union...only place to bank. Believe it !!

• R

  Robert Hall

  1.0

  Horrible bank, horrible experience starting a loan and opening a simple account, horrible website, long hold times… when I got my loan I was going to do all my banking at Freedom so I didn’t have to manage a separate account. I’m extremely glad I didn’t do that. Nasty attitude on so many people I spoke to when I explained my frustrations.

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  Response from the owner

  Hi Robert. We are sad to hear of your experience and welcome the opportunity to discuss it with you. Please reach out to our Vice President of Lending at 413-505-5737 to discuss your loan application process.

• G

  Gage Fortin

  1.0

  Never open, even on days when they're supposed to be. I just want to put my money in my account, but it seems they're always closed. (Easthampton Location).

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  Response from the owner

  Hi Gage. We unfortunately had to close our Easthampton location temporarily due to lack of staffing. We sent out a notice in our last newsletter to our members and have a sign at the location. If you have not signed up for our newsletter, please consider doing so on our website. We apologize for the inconvenience and hope to be able to reopen that location soon.

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