Freedom Mortgage (Wholesale) Douglas Ave, Altamonte Springs, Florida

Freedom Mortgage (Wholesale) Reviews

3.6 stars based on 20 reviews

Featured Comments:

• H

  Hector Hiraldo

  5.0

  Great lender to work with. Simply call us and we will make sure they take care of your home buying needs.

• L

  Lisa Wilson

  1.0

  Freedom purchased my loan from Roundpoint effective June 1 2022. They are billing me escrow with my mortgage payment that I don't owe. I pay my property taxes and HO insurance, in full, at the time it is due. I have never missed a mortgage payment but now they consider my loan delinquent because I haven't paid the excess amount they are billing me for escrow for taxes and insurance that I have already paid and will continue to do so. I asked them what they intend to do with the extra money they are trying to collect at the end of the year but they didn't have an answer for me. WYF!?! I'm at my wits end, I'm waiting for a return call from an attorney. I don't know what else to do.

• G

  Gina Cordero

  3.0

  So most of my experiences with freedom mortgage group have been great. It's a shame why I am giving 3 stars. Well I decided to get better coverage for my home. When my new insurance policy started, I notified Freedom Mortgage to do another escrow analysis so that my monthly payment reflects the new insurance policy amount. For some reason the person doing my escrow analysis that day decided I am no longer tax exempt. Instead of changing my insurance, this escrow person, added $530 a month in taxes, which I am exempt to. So my shock when I received the next month's payment bill, nearly killed me and my unborn child. To top if off, Wind Insurance did not kick in because they asked that we pay for some repairs or show intent to repair prior to getting covered. So they THEN forced covered us for wind. Mind you I am still back and forth and barely getting the wind policy coverage due to the repair they asked to be done. One, the idiot who added taxes when I am exempt should be fired. Second of all, why are they so much in a rush to force cover us when it's not our fault insurance companies take a week to process anything. And my insurance company is really taking their time to approve and underwrite a policy. We now are paying for much higher wind insurance until it kicks in, AND EVEN AFTER the escrow analysis was corrected, ONLINE it still reflects the extra $530 a month in taxes, meaning they didn't put for it to take effect immediately, they skipped a whole month. So I had to call AGAIN for like the 7th time in 2 months to ask them to please remove taxes from my monthly payment BEFORE July 1st. This is so much headache on top of an 9k foundation repair. This is almost adding stress on top of stress with the tax mistake, the FORCED coverage AND the fact that their fixing of the mistake wouldnt take effect until a whole two months later. This is not the way to make loan servicing easy at all. especially not in these times.

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