FreeStar Financial Credit Union Southbound Gratiot Ave, Clinton Twp, Michigan

FreeStar Financial Credit Union Reviews

3.4 stars based on 53 reviews

Featured Comments:

• t

  tori Peters

  5.0

  I used freestar for a motor sports loan online Briana was very helpful and very patient with all my questions, she worked with Sean the closer and together they got everything finished and approved in just 2 days.

• A

  Alethea Ingram

  1.0

  I went in the office on May 10 to dispute a charge applied to my account. I'm furious because Freestar actually gave the money to the request. Because I didn't have that amount in my account, I couldn't understand why would they send the money. Well, after speaking to the Personal Banker she explained I had "overdraft protection". I never knew I had overdraft protection because when I initially opened up my account that wasn't shared with me. Oh yeah, I never overdrawn my account because I don't try to spend money I don't have. I'm on a fixed income. So no one ever contacted me regarding the dispute. I called and spoke with "Russell " (Fraud Dept). He spoke to me like I was a liar, no compassion, and no regards to what had occurred to me.. He told me I had to wait 45 to 60 days for a resolution. I ask him "could he at least reach out to the company that took my money", he said no. However, he said I could. I couldn't believe how I felt after the call. I waited a week because I was so disturbed after that call and reach out to speak to a manager(Beverly). Guess what!! I got the same results that I had received from Russell. I'm so upset because no one contacted me, very unprofessional. cold hearted and I don't have "my Money" that I can't afford to give away. Oh yeah, They actually took the amount out of my Social Security deposit when it came in, therefore I was short paying my bills..I'M SO SORRY THIS IS LONG. I JUST HAD TO VENT... Response to FreeStar response: I have canceled the overdraft protection, I canceled the overdraft protection the same day I submitted the dispute. I don't spend money I don't have. I notice how you selected what you wanted to "address in the review". The main concern regarding this email is the professionalism of your staff and "Me" not receiving my money. I don't understand why you don't have the same policy of other financial institutions. They have a "Courtesy Credit" they apply to the account until the dispute has been resolved. The other financial institutions display "Infinite Customer Service" and "Go Above and Beyond to Satisfy Customer"

  ---

  Response from the owner

  Alethea, at account opening, all members all member sign an Opt In Form at the time of accounting opening. You did have the choice to Opt-In or Opt Out of our Courtesy Pay service by signing this form, in which you did sign. At FreeStar Financial, members receive Courtesy Pay after 90 days unless you opt-out of this service. If you do not Opt-out, the Credit Union pays for items that members have charged up to $750.00. For each item the credit union pays on the member's behalf, there is a $30.00 fee. Many members appreciate that items are paid instead of the alternative of unpaid items being returned to the vendor as insufficient funds. We understand this service is not for everyone, and we can have our friendly team members reach out to you to cancel the service.

• N

  Nickie

  5.0

  The people here are always so nice and I love the video screen in the drive through! I wish all banks had those!

More reviews (50)