Friendship Nissan of Boone Innovation Dr, Boone, North Carolina

Friendship Nissan of Boone Reviews

4.3 stars based on 201 reviews

Featured Comments:

• B

  Brett Shore

  5.0

  It was great Brad really found me the perfect car that suits my ever need

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  Response from the owner

  Thank you so much for your kind words, Brett. We really appreciate you taking the time out to share your experience with us. Thank you, Friendship Nissan of Boone

• E

  Eric Nievas

  2.0

  Claim that they offer KBB trade in but come back thousands below. Also will not haggle prices we ended up walking away.

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  Response from the owner

  Eric, It’s very unfortunate we cannot make a deal happen! We definitely do prize very aggressive to be competitive with the market… No hassle pricing is definitely a benefit!

• S

  Susan Osborne

  1.0

  Buying a car here was the worst experience I've ever had in purchasing a car. I purchased a $30,000 vehicle from here and quickly realized it wasn't starting correctly. It took them multiple tries to get it fixed. When I got it back (months later) the ac didn't work. My car is finally fixed after about 3 months. Most of the people I dealt with there had very poor customer service, had very little empathy for my situation, failed to follow up with me as promised on multiple occasions, and some of them were just very rude. I have asked them multiple times for a printout of everything that was replaced on the car since I purchased it, and was told it wouldn't be a problem. I have yet to receive that printout. This situation should've been prioritized at the highest level, but it was not. I was never made to feel like a priority. The salesman, Andrew told me he would email me instructions on how to reset the keyless entry. I never received that email. He also told me he was going to text me his phone number so that I could reach out to him directly with any other issues. I never received that text either. He was happy to take my money for the car but then when issues immediately arose he nor anyone else there was happy to help me with those issues. Instead, I was made to feel like an inconvenience and a bother. They did repair the car at no cost to me (which is the least of what should've happened) and they gave me loaners to drive, except for when I drove up (45 min drive) to have them look at the AC. I was told I would be given a loaner on that day, but was not. Lee said for me just to drive my car, that I shouldn't need my ac and that it wouldn't be that hot. (That week it was 90 plus degrees each day and I was miserable driving my car with no ac) I would not ever recommend buying a car from this dealership!

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  Response from the owner

  Susan, We certainly hate that the car you purchased has had mechanical issues. That is why we always offer an extended service contract with any purchase. You choose not to take advantage of this opportunity. However because we want to be FAIR to our customers, we have never charged for any repair/corrections and offered a loaner vehicle free of charge each time. I know that this does not relieve the frustration and I am sorry for that. After each issue we offered to exchange your vehicle which you declined and again I will extend the prior offer to exchange your vehicle for another. Again I am sorry for the frustration that mechanical issues can cause. Believe me it is frustrating for us too.. The main issue I have with your review is that you never mentioned all the positives that the dealership did with no obligation. We were doing our very best to be FAIR to the customer and I am proud of our response. We could have done nothing and received the same feedback from you but instead we did what was right. Todd Edwards, GM

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