Frontwave Credit Union - Winchester Winchester Rd, Temecula, California

Frontwave Credit Union - Winchester Reviews

3.4 stars based on 17 reviews

Featured Comments:

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  Naomi Potes

  4.0

  Staff are friendly, helpful & provide outstanding customer service.

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  Response from the owner

  Thank you for taking the time to write a review, Naomi.We look forward to continuing to help make your financial dreams come true!

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  Justin Nielsen

  4.0

  GETSOME!!! Was 5star now 4star..... remodeling did not make up for poor policy decisions! And mis-information.... between customer service and store front.... now a 3 and still the potential to go up or down! Put $ into training representatives and less $ in remodeling.. Temecula branch is Under New Management and taking responsibility for misinformation and for customer service... implementing and overhaul outdated policies and procedures.

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  Response from the owner

  Hi Justin, Thank you for voicing your concern. We want to extend our sincerest apologies concerning the issues that you have faced. We would love the opportunity to speak with you regarding your experience at one of our branches, so that we can help resolve any outstanding issues you may have. Please feel free to contact our Winchester Branch Manager, Jose Cerrato, at 800.736.4500 ext. 1180 or [email protected] so we can look further into this. We look forward to hearing from you! Best Regards, Frontwave Crew

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  Leanne Laforge

  3.0

  I have been banking with this place long before it became Frontwave. When the name changed so did the whole feeling of the credit union itself. And it changed for the better. The employees are sweet and friendly mostly at this particular location. Loved that if you aren't wearing a mask they come outside and still help you WITHOUT ATTITUDE. At least that was my experience. Now for the negative reviews. Credit Unions are different than banks generally because they're more home town ish, they treat their customers better than a bank does, better rates than a bank......but Frontwave really gouges people on their interest rates and payments and instead of giving you a reduction for paying on time like most places do, they do not. Been paying the SAME HIGH RATE for years!! Even with a perfect payment history, no reducing it. My other credit union is exponentially better with their rates based off my credit score than Frontwave. It would be great if they were more competitive with rates and rewards available. And P.S. Reduce my rate!

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  Response from the owner

  Hi Leanne, Thank you for your review and feedback. Happy to hear praise for our staff's customer service. As for your feedback in regards to our products and services, we will be passing this information to the appropriate management team. They will take a deeper look at your concerns and follow up with you directly. We look forward to hearing from you. Thanks for your Membership. Frontwave Credit Union

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