Frontwave Credit Union - Yucca Valley Twentynine Palms Hwy, Yucca Valley, California

Frontwave Credit Union - Yucca Valley Reviews

4.0 stars based on 23 reviews

Featured Comments:

• J

  Joan Szymczak

  5.0

  Fantastic local credit union. Have NEVER had a problem here. Extremely friendly and courteous staff. Everyone that works here is friendly, intelligent, and truly love their jobs. Much better than the now closed Bank of America ... the result of poor service and rude employees.

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  Response from the owner

  We are thrilled to hear your enthusiasm for Frontwave! We look forward to continuing to help make your financial dreams come true!

• V

  Vita Lusty

  1.0

  Please note, Frontwave has attempted no communication as of February 7th, 2022. ************************************ I have been with Frontwave since 2014. When COVID hit, and my salary was cut, I endured financial hardship. Frontwave nickel and dimed me with courtesy pays ($20s) for each overdraft. Yes, this is voluntary. You can turn it off and endure the repeated $29 non-sufficient funds fee. They won't be able to tell you from what charge you are pelted with 4 or 5 of them from (in one morning). It took me a year to untether myself from Frontwave because it became a pit for my finances. They were making hundreds of dollars off of me a month. It ended up eating up my child support and Child Tax Credit, which was solely intended for my children's livelihood (not bankers). Customer service was always kind, management locked my account as to prevent anyone from helping me TOO much. Fees became irreversible. Conversations with management cold and unsympathetic. I am with another credit union now, but I read this and want to include it for people opening bank accounts: Bank of America is the latest major bank to reconsider its penalty system, as the industry as a whole has faced mounting pressure from lawmakers for the practice of charging such fines. In the past, financial institutions have raked in millions of dollars from such fees, and people who can least afford them can wind up paying more in overdraft fees than the amount that overdrew the account. "Over the last decade, we have made significant changes to our overdraft services and solutions, reducing clients' reliance on overdraft, and providing resources to help clients manage their deposit accounts and overall finances responsibly," Holly O'Neill, Bank of America's president of retail banking, said in a statement. The big picture: Ally Bank did away with its $25 overdraft fees entirely in June last year, and Capitol One did the same in December. Reconsider big banks as lawmakers fight for the middle and working class.

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  Response from the owner

  Hi Vita, We want to thank you for taking your time to reach out, and we apologize for how your recent experience was handled. We will be passing this information to the appropriate management team for further review.

• J

  Joe C

  5.0

  Nicole the bank manager was very helpful. Thank you for bringing awesome customer service!

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  Response from the owner

  Hi Joe, thanks for your review. We're pleased that Nichole has been able to assist you and will pass your feedback along to our team!

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